• IT Support Analyst

    TEKsystems (New Orleans, LA)


    Description

    MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned.

     

    Work collaboratively with members of the VMware team on the implementation of new solutions to meet expected service levels and exceptional user experiences.

     

    Support the Enterprise virtual desktop image with assistance from VDI Administrator.

     

    Create and patch Golden Image for user desktops.

     

    Maintain the Thin Clients in support of VDI environment to ensure operational efficiency.

     

    Serve as backup to the VDI Administrator in their absence and assist in special projects and responsibilities as assigned.

     

    Manage service tickets in an organized manner to ensure accuracy.

     

    Coordinate the day-to-day operations of the helpdesk ticketing system.

     

    Track end-user satisfaction and SLA adherence for desktop support services and conduct end user follow up for service exceptions.

     

    Diagnose end-user hardware conflicts and provide solutions to remedy the issues.

     

    Provide PC and peripheral parts requirements, acquisition support and installations satisfying end-user computing needs.

     

    Configure and troubleshoot new devices as needed for current and new clients using MDM where applicable.

     

    Perform software installations/upgrades.

     

    Manage hardware and licensing inventory, including procurement and end of life activities

     

    Maintain equipment inventory records/equipment replacement schedule.

     

    Provide research and recommendations for improvements and opportunities.

     

    Perform other server non-OS services such as Active Directory, Email, user accounts and permissions.

     

    Configure and maintain the Helpdesk operating system, IT Asset Management Software, to maximize reporting metric and asset management features.

     

    Provide service and usage reports as requested.

     

    Independently troubleshoot printer problems, security-related concerns, networking and connectivity issues, device driver selection and installations.

     

    Assist in other IT activities as required to meet directives and customer expectations.

     

    Other Skills and Abilities

     

    Extensive working knowledge of Microsoft Windows PC and VMware environments and server services.

     

    Familiar with intermediate networking concepts such as DHCP, DNS, TCP/IP and IP routing.

     

    Skills

     

    Help desk, Support, Help desk support, Service desk, Customer service, Troubleshooting, Office 365, Phone support, Ticketing system, Active directory, Desktop, Technical support, Microsoft office, Outlook, O365, Vpn, Imaging, Windows 10, Mobile device, printers, printer support, Hardware, software installation, Asset Management, MDM, thin client, Golden Image, Windows, Customer support, Sccm, Microsoft, Remote support, Call center, Helpdesk troubleshooting, Migration, Azure, Azure AD, VDI, VDI Administration, Software support, Ios, printer repair, VMware, DHCP, DNS, tcp/ip, IP Routing

     

    Additional Skills & Qualifications

    Education

    Preferred

     

    Bachelors or better in Computer Science or related field.

    Experience

    Required

    Extensive knowledge of industry standards related to PC hardware/software environments and demonstrate an advanced understanding of networking required.

     

    two to four years related experience and/or training; or equivalent combination of education and experience. Must be familiar with all aspects of Windows 10, Office365, PC administration, and Outlook/Exchange email system support in both physical and virtual environments.

     

    Licenses & Certifications

     

    Preferred

     

    CompTIA A+ Certificate

    Pay and Benefits

    The pay range for this position is $20.00 - $35.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in New Orleans,LA.

     

    Application Deadline

     

    This position is anticipated to close on Nov 8, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.