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Customer Service Team Lead (Bilingual: Spanish/English)

Employment Type: Full-Time (Fully On-Site)

Position Overview

We are seeking a proactive and customer-focused Lead for the Slab Desk Will Call area to oversee daily operations and ensure exceptional service delivery. This role combines hands-on customer service with team leadership responsibilities, serving as both a front-line representative and a key escalation point for internal staff and customers.

Key Responsibilities

+ Leadership & Oversight

+ Act as the lead over the Slab Desk Will Call team, ensuring quality, efficiency, and adherence to company standards.

+ Provide coaching, feedback, and support to team members; assist with scheduling and performance management.

+ Serve as the primary escalation point for customer service representatives and walk-in customers.

+ Customer Service & Sales Support

+ Assist walk-in customers at the slab desk, answer incoming calls, and respond to inquiries via email and fax.

+ Deliver a high-quality buying experience, including product guidance, order support, and post-sale service.

+ Build strong relationships with customers, providing personalized support across multiple channels.

+ Operational Duties

+ Perform data entry for tile orders using internal systems and Excel spreadsheets.

+ Collaborate closely with showroom, warehouse, and order desk personnel to ensure smooth order fulfillment.

+ Maintain accurate records and ensure timely processing of customer requests.

Required Qualifications

+ Minimum 1 year of experience in a leadership or management role, including coaching, scheduling, and handling escalations.

+ Bilingual in Spanish and English – required for effective communication with a diverse customer base.

+ High School Diploma or GED.

+ Strong face-to-face customer service experience; retail or administrative settings are acceptable.

+ Proficiency in basic computer skills, including Excel and data entry into existing spreadsheets.

Preferred Qualifications

+ Prior experience in tile, stone, flooring, or construction materials.

+ Familiarity with front desk operations in a retail or showroom environment.

Skills & Competencies

+ Customer-centric mindset with excellent interpersonal and communication skills.

+ Ability to multitask and manage competing priorities in a fast-paced environment.

+ Detail-oriented with strong organizational and problem-solving abilities.

+ Team leadership and conflict resolution skills.

Experience Level

Entry Level – Ideal for candidates with foundational leadership experience looking to grow in a dynamic, customer-facing role.

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Denver,CO.

Application Deadline

This position is anticipated to close on Nov 5, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.