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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Strategy and Operations (S&O) team is dedicated to driving strategic vision and operational excellence across CE&S. We aim to enhance our company''s edge by leveraging market insights, fostering innovation, and ensuring seamless execution of strategic initiatives. Within S&O, the Product Lifecycle and insights team is focused primarily on Day-0 readiness.

As a member of the Product Lifecycle NPI team, the focus of this role is Day-Zero readiness for Customer Service & Support (CSS) and Customer Success Unit (CSU). We are seeking a highly skilled and motivated **Technical Program Manager (TPM)** whose primary focus will be WINDOWS OS to join our dynamic team. The ideal candidate will have a strong background in artificial intelligence, project management, and cross-functional collaboration. As an OS TPM, you will be responsible for driving the development and implementation of WINDOWS OS release use cases relevant for CSS & CSU, ensuring they are delivered on time, within scope, and with high quality.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• You will lead and manage Windows OS launches from inception to completion, ensuring timely delivery and adherence to project goals. Provide insights and action plan(s) that are relevant to support and services.

• You will work closely with data scientists, engineers, product managers, planners and other stakeholders to define impact of upcoming Windows OS workloads, the requirements, scope, and deliverables.

• You will provide technical guidance and support to the team, leveraging your expertise in Windows OS and program mgmt. to solve complex problems. Understand and advise on the landscape of Commercial, Consumer and W365 for customer success.

• You will identify potential risks and develop mitigation strategies to ensure project success.

• You will maintain clear and effective communication with all stakeholders, providing regular updates on project status, milestones, and issues that arise. You will allocate resources effectively, ensuring the team has the necessary tools and support to achieve project objectives.

• You will implement best practices for testing and validation to ensure the accuracy and reliability of WINDOWS OS models and solutions.

• You will stay up to date with the latest advancements in WINDOWS OS and apply this knowledge to improve project outcomes and processes.

Qualifications

Required Qualifications:

+ Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, computer science, or product development OR equivalent experience.

+ 1+ years project management experience

+ Ability to communicate complex technical concepts clearly to non-technical stakeholders.

+ Strong skills in cross-functional collaboration, project planning, and risk management.

Preferred Qualifications:

+ Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

+ 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).

+ Strong understanding of WINDOWS OS technologies including but not limited to commercial use; Windows 11 Enterprise, Windows Server, and Azure Virtual Desktop, infrastructure support, and scalable virtualization. For Consumer; Windows 11 Home & Pro, Microsoft 365 Personal & Family, and Copilot in Windows. And for Windows 365 space; Windows 365 Enterprise, and Business.

+ Experience in industries such as technology, healthcare, or finance, where WINDOWS OS is applied to solve real-world problems.

+ Cloud (OS) proficiencies highly desired.

+ Scrum Master, or other relevant certifications.

Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until November 1, 2025.

\#CES

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .