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As a Training Analyst within Operations, you will learn the current lockbox operations, workflow and how emerging technologies will impact and change the operators in the future state. The expected training solutions should be hands-on, interactive, engaging, and concise utilizing theories as well as the latest training development methodologies and tools. this role also requires a poised and flexible team player who is experience writer and editor and comfortable multi-tasking in a fast-paced environment. Communicating complex information in a clear, concise, and accurate way is crucial in this role.

Job Responsibilities

+ Partner with division management, peers and other support teams to develop appropriate training content

+ Support the operation sites during system and production implementation of new procedures and processes

+ Facilitate classroom, virtual, and floor huddle training sessions to support operations

+ Schedule training, coordinate resources, and maintain records of training sessions and participants

+ Create presentations and informational videos that support business initiatives or project implementations

+ Collaborate with business analyst, trainers, operations staff, and technology partners to deliver the documentations timely nd accurately

+ Flexibility in supporting 24-hour operations

Required qualifications, Skills, and capabilities

+ Relevant Bachelor's degree or equivalent four-year practical experience working in an operation/production, a finance institution, or a fast-paced business environment

+ Excellent writing, editing, organization skills, and strong attention to details

+ Proficient competency in using Microsoft Word, PowerPoint, and SharePoint

+ Professional instruction and presentation skills

+ Ability to effectively deliver technical training content, as well as an ability to facilitate discussion through interaction and engagement

+ Knowledge of adult learning theories and training development methodologies

Preferred qualifications, Skills, and capabilities

+ Fast learner- can adapt and acclimate to work in a new environment in short period of time

+ Strong sense of ownership in your personal and team deliverables

+ High curiosity in learning more and asking why

+ A drive for excellence and ability to work on multiple projects simultaneously to meet delivery timelines

Work schedule: Must be flexible to support a 7 day/24-hour operation. May generally work Monday - Friday.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans