• Dispatcher II

    EMCOR Group (Grover Beach, CA)


    About Us

     

    We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

    Job Summary

    Help the growth of the local office bymanaging service and maintenance accounts for a specific geographical area, coordinating the work efforts of the technicians and sales support to ensure projects are sold and implemented ina timelyand orderly fashion.

    Essential Duties & Responsibilities

    + Account Management –Primary contact forservice andmaintenanceaccountsina specific geographical area.

    + Attendnew customerkick offmeetings.

    + Visit customers and jobsites as necessary to ensure quality service.

    + Customer Service - Taking service calls from customers via telephone and e-mail. Determineurgency of call and scheduleaccordingly.

    + Managing service calls from receipt to billing.

    + Accurate review of all previous day field visits. Approve closed work orders for billing. Takeappropriate actionon any incomplete items.

    + Continuous management of the dispatch board throughout the day. Check all open calls and direct Technicians accordingly.

    + Managemanpower- Daily scheduling and dispatching for field technicians.

    + Complete customer and coworker requests.

    + Generate quotes andsendto customers.

    + Process approved quotes, purchase material, schedulemanpowerand work with customer to completion.

    + Ensure assigned technicians arecomplying withcompany protocol including, turning in daily timesheets and service reports, turning in credit card receipts to reconcile charges weekly and completing monthly vehicle inspection reports.

    + Researchasneeded on whether a job is a warranty call or not. This may involve the Project Manager oraccounting’sassistancein pulling invoices. Research may includechecking onvendor invoices and relevant service ticket information.

    + Assistnew technicians in employment policies and procedures as they relate to dispatch.

    + Take problem/complaint calls and handle appropriately ordirectto Branch Manager.

    + Take calls for billing/invoice questions andresolveappropriately.

    + Work in progress report - Print the Open Calls report from CMS. Give status and scheduled completion date for each open and incomplete service order. Ensure the propermanpower, equipment and materials are available for completion of open work. Submit to Operations Manager each Thursday.

    + Process payroll – Approve timesheets andsendtoPayrollDepartment. Check for accuracy including job numbers, legal name, prevailing wage rates, per diem, certified jobs,sickand vacation time.

    Qualifications

    + High School Diploma or equivalenta plus.

    + PreviousHVACdispatchexperiencerequired.

    + 4+yearsheavy customer service backgroundand dispatch.

    + Purchasing experience

    + Decision-making skills andbe able to work out multiple alternative solutions anddeterminethe most suitable one quickly

    + General computer skills including Microsoft Word and Excel

     

    Equal Opportunity Employer

     

    As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

     

    Notice to Prospective Employees

     

    Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (https://careers-emcorgroup.icims.com/) . Please check our available positions to confirm that a post or email is genuine.

     

    EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

     

    Geographic Disclosure

     

    Compensation Range: $ 34 - 41 oer hour

     

    \#Mesa

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    **Job Locations** _US-CA-Grover Beach_

    **ID** _2025-5136_

    **Company** _Mesa Energy Systems, Inc._

    **Category** _Administrative Services_

    **Position Type** _Full-Time_

    **Location Type** _Onsite_

    **Posted Date** _2 days ago_ _(10/27/2025 8:30 PM)_