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Overview

Here at Primo Brands, we are the name behind your favorite bottled water brands and home-delivery service – we are all about hydration. With trusted brands that put smiles on customers’ faces no matter the occasion, Primo Brands plays an important role in the flow of everyday life. As we work to build something different, something better, what we do is more important than ever. With our deep commitment to helping make a positive impact for generations to come, we welcome those with a thirst and desire to inspire fresh, bold ideas that create change and have the tenacity and grit to do what’s right for our people and our communities. Primo Brands is not only a place to build a career you can be proud of but can also provide you with the opportunity to be fiercely good.

If you are a current associate of Primo Brands, please apply via Success Factors.

$98-105K with 15% Bonus Opportunity

Located in Pennsauken, NJ

Day Shift 5:30AM-7PM hours could vary depending on demand and routes

We are currently seeking a District Operations Manager to be located in Pennsauken, NJ The primary responsibilities will include managing and overseeing assigned operation’s team on a day-to-day basis. Improving productivity and streamlining branch activities to maximize results and achieve peak performance. Responsible for executing all safety activities.

Responsibilities

Main Purpose of Job: To safely provide timely, quality service to customers by leading a team of 25+ Route Service Delivery Drivers. The Branch Operations Leader’s primary purpose is comprised of three components:

1. Coach, develop and lead frontline Route Service Delivery Drivers as assigned to his or her team or area of service.

2. Effectively promote a culture of safety by leading, teaching and reinforcing all Primo Brands Safety Standards.

3. Provide exceptional customer service leading through the execution of Delivery Standards.

Key responsibilities include but are not limited to the following:

• Uphold frontline employee safety through the adherence of Safety Policy compliance and the identification and execution of safety improvement opportunities.

• Own execution and adherence to Primo Brands and relevant standards for all branch processes related to safety, customer service and order fulfillment

• Oversee all direct report “people management” processes and accountability, to include hiring/retaining qualified team members and timely addressing of attendance/conduct/performance issues

• Partner with peers and Zone General Manager/Regional Operations Manager to share best practices and leverage knowledge to help define future strategies and processes, including product and customer acquisition and upselling for ReadyRefresh Customer Operations function.

Qualifications

Key qualifications include:

• Bachelor’s degree from four-year College or University; and / or 1-3 years related experience and/or training; or equivalent combination of education and experience

• Has demonstrated success in a number of diverse customer service and operations roles

• Extensive experience managing operational delivery processes

• Ability to weigh tradeoffs to arrive at a solution that is acceptable for both the customer & business

• Experience providing a high-level of customer service

• Excellent written, verbal communication and interpersonal skills

• Experience managing and anticipating change and challenges

• Experience leading people towards performance and development goals

• Experiences leading in a high safety focus culture

• Ability to provide training & development to direct reports, coach performance

• Competent in performance feedback processes, both written and verbal

• Ability to analyze data to evaluate and coach team members towards performance improvement

• Capacity to organize workflow, define activities, and meet commitments