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About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

**Role Title** : Migration Specialist

**Location** : Charlotte, NC

Job Description

Mandatory technical skills include:

Windows 11 Migration & Endpoint Management, Windows Admin, IT Service Management (ITSM) & SLA Adherence

Key Responsibilities:

• Lead and support the Windows 11 migration project to meet enterprise timelines.

• Provide daily break/fix and new hire support, addressing high volume service requests.

• Manage and resolve lifecycle and project orders to reduce backlog and improve service delivery.

• Mitigate the impact of peer center closures and the loss of key SME employees by maintaining service continuity.

• Support the Service Desk in handling expedite orders and providing timely order status updates.

• Ensure adherence to SLA for daily break/fix requests and work to reduce current delays impacting end-user satisfaction.

• Collaborate with engineering and support teams to triage and resolve tooling and system issues affecting the analyst team.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.