• Care Connections Member Advocate Outbound - Must…

    Molina Healthcare (WA)


    Job Description

    Job Summary

    Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements.

    Job Duties

    + Schedules high-quality member appointments daily to meet departmental goals.

    + Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.

    + Provides basic support and guidance to members with empathy and professionalism.

    + Participates in ongoing training sessions to enhance service quality and knowledge.

    Job Qualifications

    REQUIRED QUALIFICATIONS:

    + At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.

    + High attention to detail and ability to follow member interaction scripting.

    + Flexible and adaptive to changing priorities and workflows.

    + Compassionate and service oriented.

    + Bilingual (English and at least one additional language, as required).

    + Strong verbal and written communication skills.

    PREFERRED QUALIFICATIONS:

    + Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.

     

    To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

     

    Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

     

    Pay Range: $21.16 - $30.39 / HOURLY

     

    *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.