• Jira Helpdesk Architect

    COOLSOFT (Baltimore, MD)


    Jira Helpdesk Architect

     

    (Jobs in Baltimore, MD)

     

    Requirement id 155747

     

    Job title Architect

     

    Job location in Baltimore, MD

     

    Skills required IT Environment, Jira, Helpdesk,

     

    Open Date 29-Oct-2025

     

    Close Date

     

    Job type Not specified

     

    Duration 12 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Architect: IT Environment, Jira, Helpdesk,

     

    Bid URL: https://vendors-emma.maryland.gov/page.aspx/en/bpm/process\_manage\_extranet/85547

     

    Note: Online Submission

     

    Submission Deadline: 11/6/2025 10:00AM

     

    Start Date: 11/17/2025

     

    End Date: 6/30/2026

     

    Client: Maryland Health Benefit Exchange

    Description:

    A minimum of seven (7) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications.

    A minimum of three (3) years of experience using JIRA, Service now or other help desk ticketing applications.

    A minimum of three (3) years of experience supporting Lan, Switching, and Wireless Access Points (WAP) or related.

    A minimum of three (3) years of experience managing enterprise antivirus solutions.

     

    Proficiency in using MS Active Directory, Microsoft Windows Server, MS Office Suite products, Enterprise Application and experience with Google Suite.

     

    Experience supporting desktop and laptop operating systems using Windows 11, Linux and MAC OS.

     

    Experience managing Multi-Function-Printers such as Lexmark/HP/Canon/Konica etc.

     

    Experience in network technologies such as LAN and WAN, network protocols such as TCP/IP, UDP, and DHCP, and network devices like routers, switches,

     

    firewalls, or servers.

     

    Possesses excellent communication skills to handle a diverse team of stakeholders requesting technical support tactfully.

     

    Ability to learn new technical concepts quickly and stay abreast of current trends.

     

    Ability to lift and carry desktop equipment such as laptops, computers, and monitors.

     

    Ability to work collaboratively with various technical teams, business users, managers, and other non-technical staff.

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 155747 while calling.

     

    EOE Protected Veterans/Disability