• Customer Service Support I

    PDS Defense (La Porte City, IA)


    Call Center/Customer Service

    **Customer Service Support I** Laporte, IA Posted: 10/28/2025

    Job Description

    Job ID#:

    214110

    Job Category:

    Call Center/Customer Service

    Position Type:

    Associate - W2

    Duration:

    12 mo

    Shift:

    1

     

    PDS Defense, Inc. is seeking a Customer Service Support I, in Laporte, IA. Job ID#214110

    Job Description:

    • Organize, file, and maintain import and export records in accordance with company policy and U.S. Customs regulations.

    • Conduct routine audits of shipping and customs documentation to ensure accuracy and completeness.

    • Prepare, update, and maintain data in Excel spreadsheets, Microsoft Access databases, and other company systems.

    • Support document retrieval for internal and external audits.

    • Assist with tracking shipments and maintaining shipment logs as needed.

    • Coordinate with internal departments to obtain necessary documentation and information for compliance filings.

    • Provide general clerical support, including data entry, scanning, and report preparation.

    • Perform other administrative duties as assigned.

    Qualifications

    • High school diploma or equivalent; associate's degree preferred.

    • 2+ years of clerical, administrative, or data management experience.

    • Strong attention to detail and organizational skills.

    • Proficiency in Microsoft Excel, Word, and Access required.

    • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

    • Excellent written and verbal communication skills.

    • Prior experience in import/export, shipping, or logistics is a plus.

    Preferred Skills

    • Familiarity with trade compliance documentation (commercial invoices, packing lists, bills of lading, etc.).

    • Understanding of customs recordkeeping requirements.

    • Experience supporting teams in a manufacturing or global business environment.

     

    Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

    Job Requirements

    Minimum Security Clearance:

    No Clearance

     

    Military connected talent encouraged to apply.

     

    VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

     

    VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled