• Account Solutions Manager

    Philadelphia Insurance Companies (Pasadena, CA)


    Description

    Marketing Statement:

    Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best.

     

    We are looking for a Account Solutions Manager to join our team Nationwide!

    Summary:

    Reporting to a Territory Account Manager, ensures that Account Management customer experience goals, new business and renewal production and quality goals are met via interaction with agents, Marketing Representatives, policyholders, U/W’s and other internal and external customers.

     

    A typical day will include the following:

    + Works with HRBP to address personnel and performance issues and applies company progressive discipline process when needed and appropriate.

    + Manages Account Manager Specialists and Account Service Associates.

    + Manages a designated book of accounts or designated Agents to service new and renewal business. Analyzes and monitors new and/or renewal pipelines and/or Service requests to ensure efficient workflow management; monitors status of workload and identifies and solves problems.

    + Communicates strategic plans, goals, objectives, assignments including deadlines and timeframes for completion.

    + Maintains strong lines of communication with TAMS, SVP’s, RVP’s, Underwriting Management and other Departments across the Region.

    + Attends Agent Summits / Conventions / Product Fairs, and participates in agency meetings.

    + Directly manages the production of Account Manager Specialists and Account Service Associates to meet or exceed designated metrics.

    + Works with Territory Talent Advisor to solicit talent from various resources, interviews, hires, trains and coaches Account Manager Specialists and Account Service Associates. Involved in recruiting, interviewing and approving the hiring of Account Management staff.

    Qualifications:

    + Bachelor’s degree; 7 years’ industry and account management experience; 3 years’ supervisory experience; an equivalent combination of education and experience may be substituted

    + P&C License required, CIC or CISR designation preferred

    Salary:

    + National Range - $82,770-$92,500

    + Ultimate salary offered will be based on factors such as applicant experience and geographic location

    EEO Statement:

    Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.

    Benefits:

    We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. If you enjoy working in a fast paced work environment with growth potential please apply online.

     

    Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at https://www.phly.com/Careers/default.aspx

    REQNUMBER: 10000661