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Primary Duties and Responsibilities:

The following duties are customary for this position but are not to be construed as all-inclusive. Duties may be added, removed, and assigned based on management discretion and institutional needs.

+ Leads the department in the development of productive, proactive relationships with parents, guardians, and families by working with University staff (i.e. Housing & Residence Life, Dean of Students office, Counseling & Testing Center, etc.) to refer students and their families to support services as needed.

+ Create additional engagement opportunities and serve as a liaison for families with university faculty and staff.

+ Serves as the primary point of contact for parents wishing to engage with the university and for resolution of issues initiated by parents and provides follow up, as necessary, with students experiencing crisis or challenges.

+ Assist first year families with navigating first year campus student concerns.

+ Responsible for the timely development and delivery of all parent and family related information during the recruitment process, including providing presentations during recruitment events, tabling, etc.

+ Serve on the university Campus Partners committee.

+ Responsible for utilizing technology to listen to family feedback and provide communication, updates, and learning opportunities for families.

+ Coordinates and provides data, approves content, and implements new features in the WKU Parent & Family Portal including navigating the WKU website, social media, TOPNET, etc.

+ Chairs the Parent and Family Weekend committee to coordinate and implement the event.

+ Works with the Philanthropy Division, WKU Foundation financial manager, and Student Experience budget analyst to identify grants and other funding opportunities to provide new and innovative opportunities for WKU residential students, and to increase the Parent's Fund account.

+ Establish and oversee the Parent Ambassador Program.

+ Provide support to the Assistant Vice President of Student Engagement and the Executive Director of Housing & Residence Life for special projects related to student support services

+ Participates in other duties and activities as required or necessary for the efficient/effective Dean of Students, operation of the Housing Program, and the university.

Knowledge and Skills Considered Essential for Success:

+ Possess the ability to maintain an effective, cooperative working relationship with supervisor, supervisee(s), co-workers, academic and community partners in keeping with the values and mission of both the Department and the University.

+ Possess above average oral, written, and computer communication skills.

+ Possess above average multi-tasking, administrative, and organizational skills.

+ Possess above average critical thinking, problem-solving, and decision-making skills.

+ Possess above average crisis management and conflict resolution skills.

+ Must be willing to assume additional responsibilities within the department as needed.

+ Consistently treat students, co-workers, academic and community partners with dignity and respect.

+ Must adhere to the ethical code of conduct governing the Student Affairs profession and Western Kentucky University.

Job Requirements:

+ Bachelor's degree from an accredited institution

+ At least two years of experience working in the University setting

Additional Information:

Hourly Range: $20.51 - $23.08

Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.

Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.

Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Institutional Equity. To request an accommodation, report a complaint, or ask questions regarding WKU's Discrimination and Harassment Policy (#0.2040), please contact Ms. Ena Demir, Executive Director/Title IX Coordinator via email at [email protected] or by phone at (270) 745-6867. Ms. Demir is also responsible for coordinating the University's response to complaints related to sex and gender harassment. Additional information regarding Title IX is accessible via WKU's https://www.wku.edu/titleix/ website.

Information concerning educational programs offered by WKU are provided at: http://www.wku.edu/atwku/academics.php

For information related to job postings, please email [email protected].