• Technical Engineer - Payments

    Insight Global (Chicago, IL)


    Job Description

    Provide day-to-day support via ServiceNow for incidents and service requests

     

    Troubleshoot issues with payment gateways, terminals, and middleware

     

    Support and maintain Opera Cloud PMS integrations

     

    Use PowerShell and automation tools to streamline tasks and generate reports

     

    Manage payment device connectivity and network configurations

     

    Collaborate with internal teams and vendors to resolve issues

     

    Maintain technical documentation and contribute to knowledge base

     

    Monitor systems proactively to prevent incidents

     

    Participate in system integration projects and document platform connections

     

    Stay current on PCI DSS compliance and security standards

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    ServiceNow Helpdesk experience (incident and request management)

     

    Hotel IT background with exposure to property-level systems and operations

     

    Hands-on experience with Oracle Opera Cloud PMS

     

    Knowledge of payment gateways, transaction flows, tokenization, and reconciliation

     

    PowerShell scripting for automation and reporting

     

    Basic networking knowledge (IPs, ports, firewalls, VPNs)

     

    Awareness of PCI DSS and securing cardholder data Strong troubleshooting skills in complex technical environments

     

    Experience writing technical documentation (SOPs, KBs, runbooks)

     

    Jira experience for ticketing and agile workflows

     

    Exposure to payment device management (terminals, middleware)

    Familiarity with cloud platforms and REST-based APIs

    Experience with monitoring/logging tools (e.g., Datadog, Splunk)