• IT Sales Engineer - Remote

    Insight Global (Mason, OH)


    Job Description

    Key Responsibilities

    1. Strategic Leadership: Develop and execute the strategic vision for the Managed Services division, aligning with the company's overall objectives and market trends

    2. Service Delivery: Oversee the delivery of managed services, including proactive monitoring, incident management, problem resolution, and service level management

    3. Client Relationship Management: Build and maintain strong relationships with clients, serving as the primary point of contact for escalations, service reviews, and strategic discussions

    4. Team Hiring, Development, & Management: Recruit, lead, and mentor a team of technical managed services professionals, providing guidance, coaching, and support through regular 1:1s and team meetings to ensure high levels of quality customer service and employee engagement

    5. Continuous Improvement: Drive continuous improvement initiatives to enhance service quality, efficiency, and client satisfaction. Identify areas for optimization and implement best practices and tools to maximize operational effectiveness

    6. Financial Management: Manage the financial performance of the Managed Services division, including budgeting, forecasting, and cost optimization

    7. Sales Support: Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts. Champion the sales process by providing technical expertise, solution consulting, and proposal development

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

    Requirements:

    1. 5+ years of experience in IT services, with at least 3 years in a leadership role overseeing managed services technical operations

    2. Strong technical background in on-premises IT infrastructure, cloud technologies, particularly Microsoft Azure and Office 365.

    3. 5+ years of experience in financial management, budgeting, and P&L responsibility with strong business acumen and ability to communicate with a variety of stakeholders

    4. Proven expertise in driving business growth, achieving revenue targets, and delivering high-quality managed services to clients

    5. 5+ years of experience developing and executing strategic plans, identifying market opportunities, and driving operational excellence 1. Certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Azure Solutions Architect Expert are highly desirable