• Tier 1 Support Analyst

    Insight Global (Sunrise, FL)


    Job Description

    A healthcare client in the South Florida area is looking for a Tier 1 Service Desk Representative. This person will be responsible for front-line technical questions from the internal employees in a healthcare environment. They will spend 70-80% of their day doing password resets. All password resets will be for applications that employees within the company use. They will respond to both phone inquiries from staff members and manage workload efficiently to fulfill commitments in a timely manner. This person will also serve as the liaison between the IT and operations staff. They will receive 50-60 calls per day and an additional 30-40 tickets per day. They use Track-It! And Service Central for ticketing systems. This individual will be working on site every day with some flexibility if needed for one off appointments, etc. In addition, one will be expected to be on an on-call rotation with the team where they will be responsible for supporting the technical tickets during off days.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • Go-getter mentality, eagerness to learn and grow with the team

    • Technical competency -- either a degree (Associates or Bachelors) in something IT related,

    or 1 year of working experience in a technical role

    • Ability to work in a fast-paced environment -Excellent communication and good customer service personality • Experience with a ticketing system

    • Knowledge of Active Directory

    • Bachelor's degree