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Job Description

As a University of Washington (UW) employee, you have the unique opportunity to make a meaningful impact on our campuses, in our state, and around the world. UW employees are dedicated to building stronger minds and a healthier world, bringing energy and creative problem-solving skills to their work. The UW is committed to attracting and retaining a diverse staff; your experiences, perspectives, and unique identities will be honored at the University. Our community strives to create and maintain inclusive, equitable, and welcoming working and learning environments.

Compliance and Risk Services (CRS) serves the University, its mission, and its community by providing enterprise-wide leadership and professional expertise and services relating to key compliance areas and risk management. The Civil Rights Compliance Office (CRC) within CRS is responsible for compliance with civil rights laws and University policy. Federal and state laws collectively prohibit discrimination based on protected characteristics, including age, citizenship, disability, national origin or shared ancestry, race, sex, gender, veteran status, and more.

Under the general direction of the Director of Investigations & Support and Deputy Title IX Coordinator, the **Program Operations Specialist** administers the operations of the Civil Rights Compliance (CRC) Investigations Team.

Duties & Responsibilities:

Operational Management of the CRC Investigations Team

Oversee the collection and management of all information, during and after all investigations within the CRC Investigations Team. Manage and track the outflow and inflow of critical information from the Investigations Team. Develop, strategize, and implement process improvement.

+ Independently manage key operational aspects of the investigative process, including but not limited to, drafting and managing notices, collecting information, managing witnesses, coordinating report follow up meetings, and ensuringappropriate recordsof the same are in the relevant file

+ Serve as project manager for team initiatives, which includes developing work plans and timelines, tracking deliverables, coordinating with process partners, and ensuring success

+ Develop and initiate ways to improve all Investigations Team processes,formsand procedures, andestablishquality controls for team operations to ensure efficiency; engage in regular review and necessary updating of the same

+ Identify, compile, select, and organize documents andexhibitsduring investigations for interviews; track such documents and materials for eventual production to the parties, for hearings, and for records retention; ensureappropriate evidenceis shared with the parties and forhearings

+ Manage all complex scheduling tasks for investigations, provide scheduling support for the Director and Managers, andassistwith key administrative tasks asrequested

+ Independently assess all incoming communications and respond to each communication with theappropriate information, and assign the matter to theappropriate teammember based on their understanding of the situation presented

+ Provide outside counsel and the Attorney General’s Office with any necessary information to support their litigation, including the identification and production of investigative files and other documents as needed

+ Oversee the production of all records and discovery requests made to the Investigations Team, including from public records, outside counsel, Claims, and the Attorney General’s Office; this includes evaluating the request with the Investigators toidentifyandlocateresponsive documents and to produce those documents

+ Manages and/or overseas the organization of program information tofacilitateworkflow and ensure compliance with best data management practices

+ Provide technical and operational support to the Director of Investigations & Support, Manager of Investigations, and Investigators in the overall management of investigations

+ Coordinate the administrative elements of the employee appeal process related to Executive Order No. 81 investigations (General Procedures) and hearings (Title IX Procedures)

Data and Information Generation, Tracking, and Organization

+ Manage data gathering and record-keeping requirements & retention protocols with the Investigation Office. Responsible for ensuring data integrity needs are met through database oversight, including data review and auditing.

+ Create, manage, andmaintaincase files for investigations, ensuring privacy and the complete andaccuratecollection of records

+ Audit information and records entry into relevant databases

+ Apply independent judgement indeterminingwhat data needs to be generated and generates that data for senior and executive leaders to support programmatic goals and decision-making

+ Assess, track, andmonitorall applicable document holds, including litigation and claims holds

+ Manage records retention protocols and schedules for compliance functions within the Investigations Team

Special Projects

+ Drive effective and frequent communication and collaboration across the University toaccomplishany strategic goals and further the mission of CRC

+ Establish andmaintaina strong network of working relationships across the University, including administration, units, faculty, staff, and students

+ Autonomously manage multiple projects with varying timelines, resources, and priorities

+ Identifyand execute special projects as needed and as may be assigned by Director of Investigations & Support

+ Other general technical and administrative support,dutiesand projects as assigned

Requirements:

+ Bachelor's degree and 3 years of accumulated professional experience

+ Understanding of technology and systems such as databases, spreadsheets, word processing, Outlook, and desire to learn new systems or software to help improve workflow

+ Skill in exercising independent judgment, problem-solving and decision-making, and working under minimal supervision to organize and prioritize competing deadlines

+ Strong customer service orientation and ability to provide efficient response to time-sensitive requests

+ Project and data managementexpertiseand experience

+ Self-motivated and focused whiledemonstratinga positive demeanor

+ Demonstrated ability to collaborate and work well with people throughout all levels of an organization

+ Outstanding oral communication skills

+ Excellent written communication skills, with special attention to spelling and grammar

+ Expertisein following administrative procedures and compliance requirements

+ Ability to exercise sound judgment in making decisions

+ Demonstrated ability to carry out responsibilities effectively whilemaintaininga high levelof discretion and confidentiality

+ High-level of diplomacy and tact

+ Ability tomaintainhigh-quality,accuratework while working in a high-pressure environment with tight deadlines

+ Meticulous organization skills and ability to track and manage details

Desired:

+ Experience managing projects

+ A working knowledge of higher education administration

+ Experience and training in document management

+ A paralegal degree, work in a legal setting, knowledge of legal terminology, and/or legal/administrative procedure

+ Demonstrated commitment to serving a diverse population with competence and cultural sensitivity

Compensation, Benefits and Position Details

Pay Range Minimum:

$69,720.00 annual

Pay Range Maximum:

$76,500.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is proud to be an affirmative action and equal opportunity employer (https://hr.uw.edu/eoaa/) . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.