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Direct Support Professional
- Access Dubuque (Dubuque, IA)
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Direct Support Professional
Hillcrest Family Services
1 Positions
ID: 537373136
Posted On 09/22/2025
Refreshed On 10/23/2025
Job Overview
Direct Support Professional (DSP) with our Residential Team!
Base rate of $16.00-$18.00 with shift differentials of $2.00-$3.00 per hour, based off shift type!
Responsibilities
The **Direct Support Professional** provides individualized support to individuals with mental health challenges, assisting with daily living tasks, promoting independence, and fostering a safe and supportive environment in a group home setting or in a residential facility setting. In addition, you will:
+ Assist clients with activities of daily living (ADLs), including cooking, cleaning, showering, toileting, shopping, and managing money.
+ Monitor clients’ health and report any changes in physical or mental condition to supervisors or healthcare providers.
+ Assist with medical appointments such as transportation and coordinating with healthcare providers.
+ Provide emotional support and encouragement to individuals. Recognize and respond to signs of distress or crisis situations.
+ De-escalate challenging behaviors using positive and approved techniques to ensure safety for all clients and staff.
+ Facilitate community integration and participation in social and recreational activities.
+ Ensure that care plans are followed and updated as needed.
+ Maintain accurate records of daily activities, progress and any relevant observations and document these items in the client’s electronic health record (EHR).
+ Complete incident reports with 24 hours of the occurrence and share the report with social workers to ensure accuracy of report.
+ Participate in team meetings and assigned trainings.
+ Other duties as assigned.
Requirements
Education:
+ High School Diploma or HSED equivalent required.
Experience:
+ Prior experience working with individuals who have chronic mental health issues is preferred.
+ Prior experience with health care documentation is preferred.
Knowledge/Skills:
+ Strong interpersonal and communication skills – including written and verbal.
+ Patience, empathy, and a passion for supporting individuals to achieve independence.
+ Ability to remain calm and patient in stressful situations
Benefits
Competitive benefits package for full-time employees working 30+ hours a week:
+ Health insurance (up to 79% employer paid)
+ Dental insurance
+ Vision insurance
+ 401(k) with profit sharing and employer match
+ Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
+ 10 paid holidays
+ 80 hours sick time
+ 2 wellness days
+ Staff development and training
+ Public Service Loan Forgiveness (PSLF) eligibility for federal student loans
+ Employer paid CEU's through Relias
+ PerkSpot- employee discount program
+ Employee assistance program
+ Advancement opportunities
About the Organization
Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.
**COVID-19 Vaccination Not Required*
Primary Contact
315333
Human Resources
,
563-557-8211
Phone
Phone
Phone
563-207-5051
Fax
Email
True
False
True
Job Details
Categories
Human and Social Services
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Qualifications
Education
High School/GED
Company ID
1066
Job REQ #
537373136
\# Positions
1
Start Date
20250922
End Date
20251129
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Hillcrest Family Services
About the Company
Founded in 1896, Hillcrest Family Services is a non-profit health and human services provider, accredited by the Joint Commission, that assists children, adults, and families in need of help. In 2020, we delivered innovative, collaborative, and resourceful care to 30,648 children, adults, and families from 52 Iowa counties, 6 Illinois counties, and 4 Wisconsin counties in an effort to ensure they were safe, secure, and well. Our nearly 400 Hillcrest team members in 30+ programs served our clients while upholding our core values - Compassion for All, Trustworthiness, Collaboration, and Community Involvement. With primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Maquoketa, Clinton, Washington, Mt. Pleasant, Wapello, and Ottumwa.
Mission: _Meeting people as they are today; Guiding them to where they want and need to be tomorrow. ~Help for today, Hope for tomorrow~_
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