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Service Specialist
- Access Dubuque (Dubuque, IA)
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Service Specialist
Cottingham & Butler/ SISCO
1 Positions
ID: 4952112008
Posted On 10/16/2025
Job Overview
SISCO is seeking a customer-focused **Service Specialist** to handle inquiries related to claim status and employee benefits. This role involves researching information across various systems and ensuring accurate documentation of customer interactions.
**Location:** Dubuque, Iowa
Key Responsibilities:
+ Respond to customer inquiries regarding claims and benefits with a focus on one-email resolution
+ Accurately communicate benefit and claim details to ensure a positive customer experience
+ Use internal systems to research information and document interactions
+ Prioritize workload and follow-ups to support timely claim processing
+ Maintain schedule adherence and availability for incoming calls
What We're Looking For:
+ Strong verbal and written communication
+ Ability to prioritize tasks and meet deadlines
+ Professional demeanor and attention to detail
Experience:
+ High school diploma or equivalent experience
+ Previous customer-facing experience preferred
**Full-Time Benefits -** _Most benefits start day 1_
+ Medical, Dental, Vision Insurance
+ Flex Spending or HSA
+ 401(k) with company match
+ Profit-Sharing/Defined Contribution (1-year waiting period)
+ PTO/Paid Holidays
+ Company-paid ST and LT Disability
+ Maternity Leave/Parental Leave
+ Subsidized Parking
+ Company-paid Term Life/Accidental Death Insurance
About SISCO:
SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.
For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com
Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn (https://www.linkedin.com/company/cottingham-&-butler/) | Facebook (http://www.facebook.com/cottinghambutler)
Primary Contact
12213
Human Resources
,
563-587-5104
Phone
Phone
Phone
563-587-5922
Fax
Email
True
False
True
Job Details
Categories
Graphic Design/Social Media
Health Care
Insurance
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Qualifications
Education
High School/GED
Company ID
943
Job REQ #
4952112008
\# Positions
1
Start Date
20251016
End Date
20251129
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Cottingham & Butler/ SISCO
About the Company
ABOUT THE COTTINGHAM & BUTLER COMPANIES
Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.
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