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Dispatcher
- Access Dubuque (Dubuque, IA)
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Dispatcher
University of Dubuque
1 Positions
ID: SXZBSSsxUXZ0NVB5bWll
Posted On 10/10/2025
Job Overview
The University of Dubuque is a growing faith-based University that is seeking a **Dispatcher** in the Safety and Security Department. The University of Dubuque offers an excellent benefits package including tuition remission, paid holidays, vacation and sick time, and a retirement match.
Position Summary:
The University Dispatcher plays a vital role in maintaining campus safety by serving as the central communication hub for the Department of Safety and Security. This position is responsible for receiving and coordinating responses to emergency and non-emergency calls, managing radio and telephone communications, and dispatching security personnel to incidents across campus. The Dispatcher also monitors and maintains detailed records, manages access requests through the University's controlled access system, and may occasionally perform foot patrols or fill in for security officers as needed.
Primary Responsibilities:
+ Answer emergency and non-emergency calls promptly and professionally, gathering and documenting critical information for appropriate response
+ Respond to any issues and follow-up by coordinating with the appropriate departments or officers
+ Operate and manage a multi-line telephone system
+ Use the radio, phone, or computer to direct officers to the appropriate sites
+ Prioritize and organize calls according to urgency
+ Maintain and update call logs, call records and other important documentation
+ Update requests for access from various departments through the controlled access program
+ Fill-in as a security officer including foot patrol
+ Perform other duties as assigned in support of the University's _Mission_
Skills and Abilities:
+ Must be detail orientated and accurate
+ Ability to multi-task and work under pressure
+ Quick decision-making skills
+ Prior experience working with phone systems, computers, surveillance cameras, and portable radios
+ Calm and professional demeanor under pressure, especially during emergencies or high-stress situations
+ Ability to remain seated at a workstation for extended periods of time
+ Ability to walk and climb stairs for foot patrol
+ Strong interpersonal, verbal, and written communication skills
Qualifications:
+ High school diploma or equivalent
+ Valid driver's license
+ Knowledge of basic security and fire inspection procedures is preferred
This is a 1 st shift position from 7am-3pm. This position also requires weekends.
To apply with a growing faith-based University for the **Dispatcher** position, please submit a cover letter, resume, three professional references, and UD employment application, located on our website, to [email protected] or to the Director of Human Resources, at the University of Dubuque, 2000 University Avenue, Dubuque, IA 52001.
Affirmation Action/Equal Employment Opportunity Employer. For more information regarding the Jeanne Clery Act, please go to https://www.dbq.edu/SafetySecurity/JeanneCleryAct/
Primary Contact
12298
Human Resources -University of Dubuque
, HR
563-589-3364
Phone
Phone
Phone
563-589-3682
Fax
Email
True
True
True
Job Details
Categories
Education
Location
Dubuque, IA
Job Type
Employee
Full/Part
Company ID
1313
Job REQ #
SXZBSSsxUXZ0NVB5bWllSzR3QzZkZz09
\# Positions
1
Start Date
20251010
End Date
20251129
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University of Dubuque
About the Company
About the University of Dubuque
The University of Dubuque is a private, Presbyterian, coeducational, professional university with a foundation in the liberal arts. Our commitment is to nurturing the mind, body, and spirit as well as encouraging students to explore their fullest potential, is part of a rich Christian identity that dates back to the University's founding in 1852. Our welcoming interfaith community of 2000 students attracts young men and women from across the country and around the globe who seek the knowledge and the skills to make a difference in our ever-changing world. Within a values and faith base, we offer you an array of perspectives and broad exposure to our truly global society. The University comprises the undergraduate college, the graduate school, and the theological seminary.
Mission and Vision
The University of Dubuque is a private university offering undergraduate, graduate, and theological seminary degrees, and other educational opportunities with the intention of educating and forming the whole person. The University is comprised of individuals from the region, our nation, and the world.
As a community, the University practices its Christian commitments by educating students, pursuing excellence in scholarship, challenging students to live lives of worth and purpose, and preparing students for service to the church and the world.
Therefore, the University of Dubuque is committed to:
+ A hospitable Christian environment which respects other faith traditions;
+ Relationships which encourage intellectual, spiritual, and moral development;
+ Excellence in academic inquiry and professional preparation;
+ A diverse and equitable community where Christian love is practiced;
+ Stewardship of all God’s human and natural resources;
+ Zeal for life-long learning and service.
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