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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Position Summary:

Join the Penn Medicine at Home team as a **Lead Intake Referral Coordinator** , where you will play a key role in coordinating patient intake and admission activities. This position ensures timely and accurate communication with internal and external stakeholders, supports prior authorization processes, and contributes to the overall efficiency and quality of patient care services.

Key Responsibilities:

+ Coordinate intake and admission activities for patient referrals.

+ Communicate effectively with patients, families, referral sources, and clinicians.

+ Obtain initial and ongoing prior authorizations for assigned Home Infusion Therapy patients.

+ Perform patient registration, insurance verification, and benefits checks.

+ Provide insurance coverage information to patients and referral sources.

+ Document all activities in real-time using Penn’s EMR system.

+ Complete required insurance and home infusion documentation.

+ Adapt to new and evolving insurance processes.

+ Implement and maintain the Authorization Tracking process for assigned patients.

Leadership Responsibilities:

+ Develop and manage the monthly departmental schedule.

+ Create and implement orientation and training materials.

+ Train and mentor new staff members.

+ Serve as the department’s resource for process-related questions.

+ Develop and refine departmental processes as needed.

+ Monitor and report on departmental metrics.

+ Act as the primary liaison with PHIT, referral sources, Sirrus group, and payers.

+ Provide support to the CFO as requested.

Minimum Requirements:

+ High School Diploma or GED required.

+ Associate’s degree in Business Administration or a related field preferred.

+ Minimum of 3 years of experience in a related field such as:

+ Billing, Accounts Receivable, Insurance Verification

+ Pharmacy Technician

+ Home Healthcare and/or Home Infusion

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 293594