• Patient Services Associate

    Penn Medicine (Philadelphia, PA)


    Description

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

     

    Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

     

    Job Title:Patient Services Associate

     

    Department:Infusion Services

     

    Entity:Pennsylvania Hospital

     

    Hours/Shift:M-F, Day shift

     

    Patient Services Associate (PSA) - Penn Medicine

     

    Summary: Are you passionate about providing exceptional patient care and customer service? Join our team asa PatientServices Associate (PSA) and help us deliver high-quality care while ensuring patient satisfaction.You'llmanage patient arrivals and departures, handle calls and inquiries, coordinate appointments, update insurance and billing information, and perform point-of-service activities. You may also rotate betweendifferent functionsand departments, making each day unique and rewarding.

    Accountabilities:

    Patient Service:

    + Anticipate and Address Patient Needs: Understand andanticipatepatient needs, manage service recovery efforts, andidentifyopportunities to enhance thepatientexperience.

    + Efficient Communication: Answer phones promptly, handle patient requests, retrieve voicemails, and takeaccuratemessages, routing them appropriately through our EMR system.

    + Appointment Coordination: Schedule patient appointments bydeterminingthe reason for the visit, following established protocols, andcommunicatingchanges. Offer alternatives and manage cancellations/rescheduling as needed.

    + Arrival and Departure Activities: Collect copays, obtain necessary signatures/forms, update appointment status in EMR, andfinalizecheck-out procedures. Communicate with patients aboutwaittimes and keep the manager informed of potential issues.

    + Referrals and Authorizations: Issue referrals and obtain pre-authorizations for patients asrequired.

    Financial:

    + Insurance Knowledge: Maintainup-to-date knowledge of insurance requirements and billing procedures, including managed care plans and copayment/referral needs.

    + Accurate Records: Validatepatient demographic/insurance information, register new patients, and record receipts accurately for end-of-day reconciliation.

    + Proactive Issue Resolution: Resolve work queues and front-end report issues, prioritize recovery of missing charges, and order office supplies as needed.

    Other / Regulatory:

    + Stay Informed: Ensure compliance with all applicable federal, state, and local regulatory standards (e.g., TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME).

    + Adaptability: Be flexible and ready to adopt new processes and engage in practice operation changes.

    + Team Support: Perform dutiesin accordance withPenn Medicine values, policies, and procedures, and support the unit, department, entity, and health system organization as needed.

    Required Qualifications:

    Credentials:

    + Epic Certifications (Required)

    + Must successfully complete/pass EPICschedgistrationtraining/tests

    Education or Equivalent Experience:

    + H.S. Diploma/GED (Required)

    + Education Specialization: Associate of Arts or Science (Required)

    + Equivalent Experience: Or 4+ years Customer Service ExperienceOrCompletion of our Pathway Program

     

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

     

    Live Your Life's Work

     

    We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

    REQNUMBER: 293127