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Service Integration and Management (SIAM) Continuous Improvement Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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The Data-Driven Service Integration and Management (SIAM) Continuous Improvement Specialist is responsible for identifying, developing, managing, and implementing process improvements across the program using data analytics and ITIL best practices. This role is critical for fostering a culture of evidence-based continuous enhancement that drives operational excellence and ITSM best practices within the organization.

Responsibilities:

Proactively mine and analyze IT service data to identify trends, patterns, and improvement opportunities

Apply statistical analysis and data visualization techniques to support evidence-based decision making

Lead the implementation of ITIL-based process improvements across the organization

Conduct evaluations and assessments leading to recommendations for process improvements, optimization, and development efforts for IT processes

Develop and refine key performance indicators (KPIs) to measure internal IT Service Management performance

Establish and maintain a knowledge management repository of improvement initiatives and outcomes

Develop and implement data collection methodologies to measure process effectiveness

Capture feedback from stakeholders on process effectiveness and develop roadmaps for improvements

Conduct regular benchmark analyses against industry standards and best practices

Work with tool providers to implement data elements supporting improvement objectives

Develop briefings, metrics, and perform trend analyses for presentation at various forums

Facilitate technical exchange meetings (TEMs) and other requirement-gathering work sessions

Collaborate with cross-functional teams to prioritize improvement initiatives based on data-driven ROI analysis

Support measurement and reporting for weekly and monthly meetings

Implement corrective actions based on customer feedback to prevent recurring issues

Provide input for technology requirements relating to continuous process improvement

Conduct comprehensive reviews of all operating agreements

Lead POC for the contract Control Objectives for Information and Related Technologies (COBIT) efforts

Attend meetings and forums to identify continuous improvement opportunities

Required Qualifications:

TS/SCI with Poly Required

Bachelor's Degree or 5 years of related work experience

Demonstrated experience with data analysis tools and techniques (e.g., SQL, Power BI, Tableau)

Proven track record of implementing data-driven process improvements

In-depth knowledge of ITSM processes and Service Management workflows

Experience applying ITIL frameworks to drive measurable service improvements

Strong understanding of IT metrics and KPI development

Intimate knowledge of the customer environment and internal processes

Strong project management and scheduling skills

Excellent analytical and reporting capabilities

Superior written and verbal communication skills

Ability to translate complex data findings into actionable improvement plans

Ability to facilitate recurring technical/non-technical meetings and working groups

Strategic thinking and analytic skills

Capability to clearly document, explain, and present to technical and non-technical audiences

Strong self-management skills

Desired Qualifications:

Advanced ITIL certification (ITIL 4 Managing Professional or ITIL Expert preferred)

Experience with data mining and advanced analytics

Experience with ServiceNow

Certified in process improvement methodologies (Six Sigma, Lean, etc.)

Experience building automated reporting solutions and dashboards CIM Analysist.pdf

Knowledge of AI/ML applications in IT service management

Experience implementing Continual Service Improvement (CSI) within ITIL framework

Proficiency in creating interactive dashboards

COBIT knowledge and experience

Experience in multi-provider ITSM environments

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

**Your potential is limitless.** So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

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**Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

The proposed salary range for this position is:

$86,600 - $181,800

_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._