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Description

As the Senior Project Manager, the individual is responsible for overseeing and managing complex projects within an organization’s corporate departments. Their role involves leading project teams, defining project goals, developing project plans, and ensuring successful project execution. They collaborate with cross-functional teams, stakeholders, and vendors to ensure project deliverables are achieved on time, within budget, and according to quality standards. They provide leadership, guidance, and mentorship to project managers and team members, fostering a collaborative and high-performing work environment. Additionally, the incumbent may actively manage project risks, resolve issues, and communicate project status and updates to senior management and stakeholders.

Primary responsibilities include

+ Working independently and using best practices and knowledge of internal or external business issues to improve products or services, project planning and execution which includes developing comprehensive project plans, including scope, timelines, and deliverables.

+ Stakeholder management, which includes identifying and engaging with key stakeholder, to ensure their requirements and expectations are understood.

+ Acting as a resource for colleagues with less experience, leading project times, providing guidance support and mentorship.

+ Risk management and issue resolution which may involve solving complex problems, concerning project issues and conflicts, seeking resolution in a timely and effective manner.

+ Project governance and reporting, which involves ensuring project compliance with organizational policies, procedures, and governance frameworks.

Qualifications, Education, Certifications and/or Other Professional Credentials

+ Required Qualifications

+ Minimum of 5 years of progressive experience in project management, product management, or technology delivery.

+ Demonstrated success in managing complex, cross-functional projects within corporate environments.

+ Highly skilled in Microsoft Office Suite, including Excel (advanced functions), PowerPoint (executive presentations), Word, and Teams.

+ Proven executive presence with exceptional verbal and written communication skills.

+ Ability to influence and drive outcomes across all organizational levels, including C-suite stakeholders.

+ Preferred Qualifications

+ Bachelor’s degree (BS/BA); advanced degree (MBA, MS) preferred in Business, Project Management, or related field.

+ Project Management Professional (PMP) or equivalent certification strongly preferred.

Hours & Work Schedule

+ Hours per Week: M-F

+ Work Schedule: 8-5

Pay Transparency

The salary range for this position is $114,000 - $135,000, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

11/03/2025