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Description

The Manager will be responsible for the oversight of the RCSA and Controls Assessment Framework and will be a strategic partner to Operational Risk Management leadership, First Line and Second Line stakeholders, and other control partners. This role provides independent challenge and oversight of first line risk and control activities, with a focus on evaluating the effectiveness of control frameworks, monitoring remediation of identified issues, and supporting the continuous improvement of Citizens’ risk management practices.

The Manager will be responsible for helping ensure that First Line appropriately manages risks related to business activities. This includes all aspects of material risk related to how the business develops, launches, sells, and processes products and services. This role helps to establish and maintain strong relationships across lines of defense to ensure risk management practices are delivered in alignment with policy and business strategy.

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Primary responsibilities include

+ Provide independent oversight and credible challenge of first line risk and control activities, ensuring alignment with enterprise risk standards.

+ Partner with First Line Control Officers and business unit stakeholders to develop action plans to resolve control gaps and strengthen the control environment.

+ Review and assess the design and operating effectiveness of key controls across business units, including those supporting Private Wealth and other strategic areas.

+ Monitor completion and quality of first line control testing, issue management, and remediation actions.

+ Identify emerging risks and control weaknesses, escalating material concerns to senior risk leadership and contributing to upstream risk monitoring.

+ Support the enhancement of the Citizens’ risk and control framework, methodologies, and assurance standards.

+ Prepare oversight reporting and insights for risk committees and management forums.

+ Collaborate with Risk, Legal, and Compliance colleagues to ensure timely identification, mitigation, resolution, and reporting/escalation of risks and issues.

+ Provide domain-relevant advice and regulatory expertise on complex risk and compliance issues, leveraging knowledge of business unit activities and products.

+ Take a proactive approach to advance teamwork, transparency, and accountability across lines of defense.

Qualifications:

+ 5+ years of relevant experience within the Banking Industry, Risk Consulting, Financial Services, compliance, Front Line Risk, Internal Audit, and/or Regulatory Agency

+ Operational Risk Management experience.

+ Experience with Risk management Frameworks to include Risk and Control Self-Assessment (RSCA), Issues Management, and Control Assessment.

+ Knowledge of regulatory guidance pertaining to Enterprise and Operational Risk.

+ Familiarity with Governance Risk and Control (GRC) tools (Archer preferred).

+ Technical proficiency in Microsoft Excel, Word Visio, and PowerPoint.

+ Strong analytical capabilities to provide data-centric insights.

+ Excellent communication skills and experience producing high-quality materials for management consumption.

Education

+ Bachelor’s Degree: Accounting, Business, Risk Management, Finance, Economics or equivalent field or equivalent work experience.

Hours & Work Schedule: 4 days in the office, 1 working from home

+ Hours per Week: 40

+ Work Schedule: Monday-Friday

Pay Transparency

The salary range for this position is $80,000-$125,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position.

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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

11/30/2025