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Additional Information

**Job Number** 25174779

**Job Category** Human Resources

**Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management

**Pay Range:** $60.38-$83.26 per hour

This is a temporary position. Hybrid – 1-3 days in office.

The FLEX Director, Change Management and Communications, is a key member of the Business Transformation Office (BTO) team, reporting directly to the Senior Director, Change Management + Communications, Business Transformation Office, U.S. and Canada. The primary focus of the BTO over the next few years is designing and delivering the Digital and Technical Transformation (D+TT) a multi-year effort to transform Marriott’s technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world’s favorite travel company. The BTO was established to enable and accelerate these changes through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment.

The Director, Change Management and Communications is responsible for planning, creating, and executing the day-to-day change management and communications activities in the U.S. and Canada in support of D+TT. This role will partner closely with colleagues throughout the entire D+TT program – including (but not limited to) Global Change Management, Communications, Deployment, Associate Experience, Learning, and U.S. and Canada stakeholders. Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to plan and manage complex and comprehensive communications and change management plans, as well as a willingness to be deliver on difficult and time-sensitive requests.

Key responsibilities include:

Stakeholder Engagement and Communication Plans:

• Partners with the Senior Director and the global Communications team to develop and execute comprehensive stakeholder engagement and communications plans for the U.S. and Canada to meet defined success measures.

• Coordinate communications deliverables through a formal review process while adhering to tight timelines.

• Partners with Senior Director and global Change Management and Communications teams to plan for and execute continent continent-wide conferences, key meetings, and planning forums.

• Prepares timely status updates for leaders and senior executives.

**Change Management Plan and Execution** :

• Partners with the Senior Director and global Change Management team to create and execute a comprehensive change management plan and related deliverables for impacted associates.

• Partners with the global Change Management team to gather and assess change impacts for U.S. and Canada stakeholders.

• Executes the change management plan working closely with continent, Deployment, Learning and other teams to meet defined success measures.

• Develops and distributes required change and deployment deliverables (e.g., presentations, job aids, communications, etc.).

• Managed and delivers live webinars to U.S. and Canada stakeholder teams during deployment.

• Identifies, proposes solutions for and manages resolution of issues and risks to change management plan.

Change Management Measurement and Analytics

• Monitors, detects, and manages change readiness and adoption through the change journey for on-property associates.

• Shares insight and impacts from analytics with senior leaders as well as recommendations to help steer program in the right direction.

CANDIDATE PROFILE

Education and Experience

• 4-year degree from an accredited university; master’s degree strongly preferred.

• 8+ years of relevant professional experience (change management, learning, stakeholder engagement, communications or deployment strongly preferred), demonstrating progressive career growth and pattern of exceptional performance.

• Experience on-property or above property in the U.S. and Canada, strongly preferred.

• Strong working knowledge of the U.S. and Canada Topline disciplines strongly preferred.

• Strong working knowledge of the U.S. and Canada Openings and Transitions process strongly preferred.

• Experience with large-scale business transformation, strongly preferred in hospitality.

• Strong personal leadership, organizational, relationship-building, and negotiation skills.

• Outstanding formal and informal presentation skills.

• Self-starter with self-confidence, enthusiasm, and strong customer service orientation.

• Demonstrated ability to develop and execute a complex and comprehensive communications and change management plan.

• Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.

• Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred.

• Excellent written and oral communication skills.

• Experience developing clear, concise, and logically written business communications, as well as delivering.

• recommendations effectively to demanding audiences.

• Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization.

• Ability to work effectively in a complex, service-intensive, deadline-driven environment.

• Ability to work with and influence cross-functional teams in a matrixed organization.

• Ability to build strong relationships to leverage information and insights across key groups.

• Ability to inspire confidence in senior management and to be recognized for stakeholder engagement, change management and deployment leadership.

• Ability to be detailed oriented, while maintaining alignment with broader organization objectives.

• Ability to juggle multiple projects and many stakeholders.

• Basic project management skills.

• Ability to complete deliverables with high quality and up to established standards.

• Proficiency with Microsoft Word, Excel, PowerPoint, and Teams applications; experience with Smartsheet is preferred to streamline project management and collaboration; experience with email distribution tools such as Salesforce Marketing Cloud is a plus.

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here (https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewf\_2025edits\_8.19.25.pdf) to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

**Washington Applicants Only** : Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.