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NATIONAL LEADERS IN PEDIATRIC CARE

Ranked among the top 10 pediatric hospitals in the nation, Children’s Hospital Los Angeles (CHLA) provides the best care for kids in California.

Here world-class experts in medicine, education and research work together to deliver family-centered care half a million times each year. From primary to complex critical care, more than 350 programs and services are offered, each one specially designed for children.

The CHLA of the future is brighter than can be imagined. Investments in technology, research and innovation will create care that is personal, convenient and empowering. Our scientists will work with clinical experts to take laboratory discoveries and create treatments that are a perfect match for every patient. And together, CHLA team members will turn health care into health transformation.

Join a hospital where the work you do will matter—to you, to your colleagues, and above all, to our patients and families. The work will be challenging, but always rewarding.

It’s Work That Matters.

Overview

**Purpose Statement/Position Summary:** The Social Services Casework is under the supervision of a Master's level social worker, providing specific services to patients and their families. The Caseworker will provide non-clinical, peer-to-peer support and guidance to families of children with congenital heart disease (CHD) or other complex newborn conditions requiring extended hospitalization and ongoing care. Drawing upon their personal "lived experience" as a primary caregiver of a child with complex health needs, this specialist will act as a mentor, advocate, and liaison, helping new families navigate the healthcare system, access resources, and cope with the emotional and practical challenges of their journey.

Essential Duties and Responsibilities

+ **Peer Support and Mentorship** : Establish and maintain a trusting, non-judgmental relationship with families, sharing insights from personal experience to provide validation, hope, and emotional support.

+ **System Navigation & Advocacy** : Assist families in navigating complex medical, educational, and social service systems. Coach parents on self-advocacy skills, ensuring their voices and preferences are heard within the care team.

+ **Resource Connection** : Identify and connect families with relevant community resources, support groups, and financial/insurance information. Develop and maintain a directory of current, vetted resources.

+ **Education & Information** : Help re-state clinical information into everyday language for families and assist them in understanding their child's diagnosis and treatment plan, without providing medical advice.

+ **Support Group Facilitation** : Coordinate and facilitate support groups for parents and caregivers, offering a safe space for shared experiences and mutual support.

+ **Collaboration with Care Team** : Function as an integral member of the interdisciplinary team (physicians, nurses, social workers, child life specialists), communicating family-identified needs and ensuring a family-centered care approach.

+ **Crisis Planning Support** : Assist families with crisis and safety planning by leveraging personal experience with stressful situations and hospitalization.

+ **Documentation** : Maintain accurate and confidential records of interactions and services provided, adhering to HIPAA and other regulatory requirements.

**Minimum Qualifications/Work Experience:** 1+ year social work/case management experience in a pediatric medical setting or an equivalent combination of related education and work experience. *Billingual skills may be required depending on assignment and patient population.

**Education/Licensure/Certifications:** Bachelor's degree in social work or an equivalent combination of related education and work experience required.

American Health Association BLS certification required.

Preferred: Master’s degree in Social Work (MSW) or an equivalent combination of related education and work experience with LCSW or Associate Clinical Social Worker registration.

Pay Scale Information

$51,979.00-$85,394.00

CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. CHLA looks forward to introducing you to our world-class organization where we create hope and build healthier futures.

Children's Hospital Los Angeles (CHLA) is a leader in pediatric and adolescent health both here and across the globe. As a premier Magnet teaching hospital, you’ll find an environment that’s alive with learning, rooted in care and compassion, and home to thought leadership and unwavering support. CHLA is dedicated to creating hope and building healthier futures – for our patients, as well as for you and your career!

CHLA has been affiliated with the Keck School of Medicine of the University of Southern California since 1932.

At Children’s Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. CHLA is an Equal Employment Opportunity employer. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.

Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process.

Our various experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA.

PRA Peterson Lab