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What We Offer

Support Specialist - Home Care Team

Work Schedule: Monday - Friday from 8 am - 5 pm.

Rotation: Holidays rotate coverage and a total of 3 Support Specialists.

Optional: At night phones roll to on-call. Option for additional pay if they elect to cover night phone @$30/night, regardless if there are no calls.

Status: Non-Exempt/Hourly

Responsible for routine clerical duties related to patient care delivery, including phone responsibility and assuring medical documentation and patient scheduling flows in a coordinated and efficient manner.

What You'll Do

+ The team member’s primary responsibility is to deliver the most remarkable patient experience in every interaction, understanding how their role contributes to the health system’s vision of excellence in patient and family care.

+ Responsible for routine clerical duties related to patient care delivery, including phone responsibility and assuring medical documentation and patient scheduling flows in a coordinated and efficient manner.

+ Maintain scheduling for RN/Case Managers and triaging patients by phone, based on script provided.

+ Create a strong rapport with field RNs and patients.

+ Excellent customer experience with patients and staff.

+ Excellent multi-tasking and troubleshooting. Work side by side with Clinical Supervisors.

+ Responsible for patient/deficiency/account work queues.

+ Updating accounts with accurate discharge information for accurate billing.

+ Detail oriented and problem solver. Also engagement coordinator to support Director with engagement activities for the department.

+ Create/manage Excel spreadsheets.

What We're Looking For

+ Required Education: High School Diploma or GED.

+ Required Experience: 2 years experience in a clinical or healthcare setting. A highly organized individual who enjoys multi-tasking and supporting a team. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence. Previous health care administrative support experience. Previous Excel spreadsheet experience.

+ Preferred Education: 2 Year / Associate Degree. Two year degree preferred in health or business related field.

Why Choose Novant Health?

Together, we create a healthier future and bring remarkable experiences to life.

If you're looking for meaningful healthcare jobs that empower you to truly make a difference in patients' lives, you've come to the right place. At Novant Health, we are relentless in our pursuit to deliver the best care to our communities.

That commitment starts with our company culture and how we treat our team members. We're proud to be an employer whose values go beyond just saying we value empathy, belonging, and patient safety — we live those values every day. And we have the credentials and recognition to prove it.

Job Opening ID

Support Specialist Home Care