• Patient Services Coordinator

    Novant Health (Cary, NC)


    What We Offer

     

    Are you a people-first professional with a passion for healthcare and helping others feel at ease? Join our exceptional team at Performance Orthopedic Surgery & Sports Medicine Clinic as a Patient Services Coordinator and become the welcoming face patients trust and rely on every day! Come join a remarkable team where quality care meets quality service, in every dimension, every time.

     

    + Schedule: Full Time, Days 8:00 am-5:00 pm

    + Department: Novant Health Orthopedic

    + Location: Cary, NC

     

    Novant Health Orthopedic Clinic provides expert care for bones, joints, muscles, and mobility. Whether it’s sports injuries, joint replacements, or trauma recovery — you’ll play a critical role in helping patients get back to doing what they love.

     

    What You'll Do

     

    As a Patient Services Coordinator, you’ll be the first point of contact for our patients — making a lasting impression with every interaction. You’ll:

     

    + Greet and check in patients for orthopedic appointments

    + Schedule follow-up visits and manage referrals

    + Verify insurance and process patient registration

    + Support providers and medical teams to keep clinic flow smooth and efficient

     

    What We're Looking For

     

    + Education: High School Diploma or GED, required.

    + Experience:

    + One year of clerical experience in medical office setting, required.

    + Other related experience may be considered in lieu of medical office experience.

    + Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.

    + Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

     

    Why Choose Novant Health?

     

    + Competitive benefits and generous PTO accrual (with a sellback option!)

    + Retirement plus plan (effective day 1!) with up to 6% company match

    + Full access to our Professional Development Program for continuing education funds

     

    At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

     

    Job Opening ID

     

    122376