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The Manager of Risk Management provides leadership and expertise in developing, implementing, and sustaining a comprehensive risk management and patient safety program. This role requires a proven professional with hands-on experience in risk assessments, patient safety initiatives, root cause analysis (RCA), and action planning. Someone ready to step in and make an immediate impact.

The Manager partners with hospital leadership, clinical teams, and legal and compliance departments to identify, assess, and mitigate risks while fostering a proactive culture of safety, accountability, and continuous improvement.

Key Responsibilities:

+ Lead and manage all aspects of risk identification, assessment, investigation, and resolution, ensuring timely and thorough follow-up.

+ Conduct and oversee root cause analyses (RCA) and develop action plans that address patient safety events, near misses, and system vulnerabilities.

+ Collaborate with leadership and frontline staff to drive patient safety and performance improvement initiatives that reduce risk and improve outcomes.

+ Serve as a resource for incident reporting, regulatory compliance, and risk-related inquiries, ensuring consistent adherence to standards and best practices.

+ Review and manage claims, potential liability cases, and related legal documentation in coordination with legal counsel and insurers.

+ Analyze data trends and provide actionable insights to leadership to inform decision-making and minimize future risk exposure.

+ Educate staff and leaders on risk management principles, patient safety protocols, and event reporting processes, promoting a strong culture of safety and transparency.

+ Support policy development and ensure compliance with all regulatory and accreditation standards.

+ Participate in survey readiness, committee activities, and continuous performance evaluations related to risk and safety outcomes.

Qualifications

+ Associate degree required; Bachelor’s degree in Nursing, Healthcare Administration, Risk Management, or related field preferred.

+ Minimum 3–5 years of direct experience in healthcare risk management with a strong foundation in patient safety, RCA facilitation, and action plan implementation.

+ 1-2 years of prior leadership experience preferred

+ Demonstrated success in navigating complex clinical environments, managing investigations, and leading risk reduction strategies.

Knowledge, Skills and Abilities

+ Deep understanding of healthcare risk management and patient safety frameworks, including RCA, FMEA, and event analysis.

+ Strong working knowledge of regulatory and accreditation requirements (CMS, The Joint Commission, state-specific standards).

+ Exceptional communication and collaboration skills for working with multidisciplinary teams and senior leadership.

+ Analytical thinker with the ability to interpret data and identify actionable trends.

+ Highly organized, detail-oriented, and capable of managing multiple priorities under pressure.

Licenses & Certifications

+ **Preferred:** CPHRM (Certified Professional in Healthcare Risk Management) and/or ARM (Associate in Risk Management).

+ State-specific requirements apply (Arizona: CPHRM and/or ARM designation preferred).

What we offer:

+ ​Competitive Pay

+ Medical, Dental, Vision, & Life Insurance

+ Generous Paid Time Off (PTO) & Extended Illness Bank (EIB)

+ Matching 401(k)

+ Opportunities for Career Advancement

+ Rewards and Recognition Programs

+ Additional Discounts and Perks*

At **Northwest Medical Center (NWMC)** , we’re looking for an experienced, results-driven leader who can anticipate risks, influence safe practices, and guide teams toward excellence in patient safety and regulatory compliance. If you are a confident, hands-on professional ready to lead in a high-performance environment, we invite you to apply today.

INDLEAD

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.