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Introduction

Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Your role and responsibilities

You will be responsible for delivering client services engagements for various IBM GDPS (Geographically Dispersed Parallel Sysplex) topologies, IBM Safeguarded Copy, and hardware solutions utilizing best practices for mirroring and replication, IBM DS8000 Storage and Storage Migration, and Data Center Migrations. Candidates having background or coursework in Information Technology with exposure to Operating Systems (z/OS, Linux, zVM, Windows) and general computer administration a plus. Having experience with consulting and client management, coding, and project planning is highly beneficial. You will use these skills for delivering top tier data replication management solutions, enhancing client outcomes, and increasing IBM’s storage and data replication footprint at client accounts.

Required technical and professional expertise

This Technology Expert Labs GDPS Delivery team position requires client-facing communications; strong individual planning and project management skills; flexibility and a willingness to work in a dynamic environment that involves a variety of hours, including occasional nights and weekends; and customer travel (typically 20%).

* Experience with computer operating/files systems and general system administration.

* Strong communication skills

* Readiness to travel up to 20% travel annually

* English: Fluent

Preferred technical and professional experience

* General knowledge of IBM solutions and products.

* Interest mainframe computing.

* Experience in client facing communications, requirements analysis, documentation, and report presentations.

* Experience managing difficult clients and client expectations

* Strong desire to learn and grow into a complex role.

* Experience with coding languages

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.