"Alerted.org

Date Posted:

2025-10-22

Country:

United States of America

Location:

OTCTH: Connecticut Home Offices Remote Location, Remote City, CT, 06032 USA

Director, Field** **Operations** **Engineering and Programs** **–** **Modernization

The Director of Modernization Field Engineering serves as a strategic and operational leader, driving excellence in field engineering support, process efficiency, and product performance across the modernization portfolio. This role is responsible for developing and executing strategies and programs that improve field productivity, enhance safety outcomes, and ensure product reliability. Acting as a key interface between field operations, engineering, suppliers, and product development teams, the Director ensures alignment and collaboration to deliver best-in-class modernization solutions.

Who Thrives in This Role:

+ **Inspirational Leader**  – You’re passionate about your work, lead by example, and motivate teams to meet goals and exceed expectations.

+ **Collaborative Partner**  – You build strong cross-functional relationships and advocate for both customers and employees.

+ **Results-Driven Executor**  – You bring energy and creativity to problem-solving, driving continuous improvement with hands-on leadership.

+ **Strategic Change Agent**  – You identify opportunities for growth and lead transformative initiatives with confidence and clarity.

Key Responsibilities:

+ **Field Strategy & Support:**

+ Defines & leads field engineering strategy for modernization product transformation.

+ Provide expert guidance and resolution support for complex field issues, including field turnbacks and supplier chargebacks.

+ Champions continuous improvement throughpartnership with regional field teams to ensure consistent execution and feedback loops.

+ Monitor KPIs, generate reports, and present program status to senior leadership and stakeholders.

+ Lead end-to-end planning and execution of modernization programs across multiple operating areas and territories.

+ **Process Optimization:**

+ Own and evolve the field labor estimate process, ensuring accuracy, scalability, and alignment with operational goals.

+ Owns strategy to develop and implement best practices for field engineering workflows and documentation.

+ **Product & Supplier Collaboration:**

+ Collaborate with product engineering and supplier quality teams to address recurring field issues and drive corrective actions.

+ Lead initiatives to reduce supplier chargebacks through root cause analysis and proactive engagement.

+ **EH&S Solutions:**

+ Champion Environment, Health & Safety (EH&S) engineering solutions that improve equipment safety and compliance in the field.

+ Partner with EH&S teams to integrate safety enhancements into product design and field procedures.

+ **Leadership & Team Development:**

+ Serve as an influential leader for US and CanadaModernization group by fostering a culture of innovation, accountability, and continuous learning.

+ **Cross-Functional Engagement:**

+ Act as a key stakeholder in cross-functional initiatives involving product development, operations, and customer experience.

+ Represent field engineering in strategic planning and executive reviews.

Qualifications:

+ High School degree; Bachelor’s degree preferred.

+ 10+ years of experience infield operations, field engineering, product support, or technical operations, preferably in the elevator industry.

+ Proven leadership experience managing technical teams and driving cross-functional initiatives.

+ Strong analytical, problem-solving, and project management skills.

+ Excellent communication and stakeholder engagement abilities.

+ Proficient in project management tools

+ Deep understanding of field operations, product lifecycle, and supplier management.

+ Ability to travel as needed to support field operations and project execution.

Preferred Skills:

+ Experience working with OEMs and third-party modernization suppliers.

+ Familiarity with vertical transportation regulations (e.g., ASME A17.1).

+ Familiarity with EH&S standards and field safety protocols.

+ Lean Six Sigma or similar process improvement certification.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected]._

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.