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Job Title

Manager of Online Instructional Support Services

Agency

Texas A&M University

Department

Teaching and Learning Innovation

Proposed Minimum Salary

$4,180.17 monthly

Job Location

College Station, Texas

Job Type

Staff

Job Description

Who we are

Texas A&M University’s Mays Business School is a vibrant learning organization of more than 175 faculty members, 125 staff members, and 6,400 undergraduate and graduate students in accounting, finance, management, management information systems, marketing, and supply chain management. Mays Business School’s vision is to advance the world’s prosperity. To advance the world’s prosperity means providing a better future for generations who follow, including quality of life, environment, and economic systems. To fulfill this vision, our mission is to be a vibrant learning organization that creates impactful knowledge and develops transformational leaders.

What we want

Are you looking to empower the future of digital education at a top-tier business school? Mays Business School is seeking a forward-thinking and self-sufficient Manager of Online Instructional Support Services to lead and innovate within its dynamic digital learning ecosystem.

The Manager of Online Instructional Support Services, under direction, manages the Mays Business School digital learning environment operated by the Teaching & Learning Innovation team to support continuing education programs. This position oversees the administration and operation of the college’s dedicated Learning Management System (LMS) and associated LTI tools, ensuring the environment remains stable, secure, and fully functional for faculty, staff, and learners. The manager supervises, plans, and coordinates online instructional support services, including the LMS help desk and related instructional technologies. Working collaboratively with instructional designers, media specialists, IT partners, and vendors, this role ensures the seamless integration of digital tools that enhance the learning experience and maintain compliance with university, state, and federal standards.

What you need to know

Proposed Salary Range: $64,480 - $78,811/annually (Commensurate to selected hire's experience)

Cover Letter/Resume: A cover letter and resume will assist us in our review of your application materials.  These can be uploaded on the application under CV/Resume.

Other Requirements and Factors

+ Position is required to occasionally work outside of regularly scheduled hours.

Opportunities to contribute

System Administration and Operations

+ The Manager serves as the primary administrator for the Mays Business School Canvas instance, ensuring consistent performance, uptime, and availability. This role manages user roles, permissions, course shells, terms, sub-accounts, and navigation settings, while coordinating with Instructure and Texas A&M IT on system updates, patches, and maintenance.

+ The position oversees the installation and configuration of LTIs, third-party tools, and plugins in alignment with institutional policies. Additionally, the manager establishes and maintains processes for course provisioning, archiving, and deletion; monitors system performance to proactively address issues; and develops and enforces best practices for course and content management.

Integration and Data Management

+ The Manager oversees data integrations between Canvas and external systems, including enrollment, registration, and credentialing platforms, ensuring seamless connectivity and performance. This role manages authentication and access controls for both internal and external learners, while also administering Canvas Catalog, Canvas Studio, and Canvas Credentials to support continuing education and micro-credential initiatives.

+ The position coordinates data imports, exports, and reporting to maintain accuracy and alignment with institutional systems, and collaborates closely with IT teams and vendors to optimize integrations using APIs or middleware. Additionally, the manager produces analytics and usage reports that inform decision-making and support program evaluation.

Security, Audit and Compliance

+ The Manager ensures compliance with university, state, and federal data security and privacy standards, including FERPA, accessibility, and data protection regulations. This role monitors vendor certifications and audits such as TX-RAMP, HECVAT, SOC 2, and FedRAMP, and collaborates with cloud providers and IT Security to verify data protection, backup, and recovery procedures.

+ The position designs and implements security measures for Canvas user roles and permissions in alignment with Texas A&M University’s IT security framework. Additionally, the manager participates in change management, risk assessment, and compliance reviews with IT Security and the Office of Risk, Ethics, and Compliance, and reviews LTIs and integrations to ensure data-sharing practices and configurations meet institutional security policies.

Client Support and Collaboration

+ The Manager provides Tier-2 and Tier-3 technical support for Canvas-related issues through the TeamDynamix ticketing system, ensuring timely and effective resolution. This role coordinates with Instructure and third-party vendors to escalate and resolve complex issues, while fostering strong partnerships with faculty, staff, instructional designers, and program administrators.

+ The position also delivers training and communicates system updates, maintenance schedules, and feature releases to stakeholders. Additionally, the manager actively participates in university committees and working groups focused on learning technologies, contributing expertise and insights to enhance digital education initiatives.

Documentation and Continuous Improvement

+ The Manager maintains comprehensive documentation of system configurations, standard procedures, and project activities to ensure operational transparency and consistency. This role develops internal knowledge-base resources and training materials to support administrators and staff, while testing and evaluating new Canvas features and integrations prior to production rollout.

+ The position actively identifies opportunities to enhance workflows and improve the user experience, and maintains a long-term roadmap for system growth, scalability, and innovation in close collaboration with the Teaching & Learning Innovation team.

Qualifications

Required Education and Experience

+ Bachelor’s degree in applicable field or equivalent combination of education and experience.

+ Five years of related experience (after 2018) in technical support of LMS users in higher education and/or instructional environments.

Preferred Qualifications

+ Experience as an administrator of Canvas LMS and associated LTIs.

+ Canvas certified technical admin training.

+ Experience with the Team Dynamix (TDx).

+ Experience with Wrike.

+ Project and or program management experience.

+ Experience resolving system issues.

+ Experience maintaining systems.

+ Creation of knowledge base experience.

Knowledge, Skills, and Abilities

+ Knowledge of software documentation tools and spreadsheet applications.

+ Ability to multitask and work cooperatively with others.

+ Strong verbal and written communication skills.

+ Ability to work with vendor technical support to resolve problems at the application level.

+ Ability to lead projects and manage personnel.

+ Proficiency with Canvas LMS.

+ Experience utilizing a ticketing system to track and resolve technical issues.

+ Knowledge of project management software.

+ Demonstrated ability to work independently and as part of a team

​

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experience . Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

+ Medical, (https://www.tamus.edu/benefits/medical/) prescription drug, dental, (https://www.tamus.edu/benefits/dental/) vision, life and AD&D, (https://www.tamus.edu/benefits/life-add/) flexible spending accounts , and long-term disability insurance (https://www.tamus.edu/benefits/long-term-disability/) with Texas A&M contributing to employee health and basic life premiums

+ 12- 15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays

+ Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html)  and at least  eight hours of paid vacation (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)  each month

+ Automatic enrollment in the  Teacher Retirement System of Texas (https://www.trs.texas.gov/Pages/Homepage.aspx)

+ Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)

+ Professional Development: All employees have access to free  LinkedIn Learning (https://linkedinlearning.tamu.edu/)  training, webinars, and limited financial support to attend conferences, workshops, and more

+ Educational release time and tuition assistance (https://livingwell.tamu.edu/employee-tuition-assistance)  for completing a degree while a Texas A&M employee

+ Living Well, (https://livingwell.tamu.edu/) a program at Texas A&M that has been built by employees, for employees

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.