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Description

Introduction

Do you want to join an organization that invests in you as a Manager Member Services? At AdvantageTrust, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

AdvantageTrust offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Manager Member Services like you to be a part of our team.

Job Summary and Qualifications

The Member Services Manager is responsible for accurate execution of membership responsibilities in coordination with HealthTrust Member Services team. Serves as a subject matter expert for all aspects of AdvantageTrust member services reinforcing the HealthTrust roster as the “source of truth”. Primary point of contact for systems, processes, and project management as it relates to maintaining the AdvantageTrust membership roster. Responsible for mentorship and training as it relates to member analyst and rostering. Drives efficiency through scalable thought and open communication within departments

What you will do in this role:

+ Supports HealthTrust in the onboarding of IDNs specific to the non-acute space.

+ Coordinates and executes efficient and effective processes to streamline workflows

+ Leads use of Definitive data to identify membership opportunities in demographics and overall rostering.

+ Support membership rostering processes in efficiency and maintenance

+ Ensures that member results in revenue based on accuracy of member demographics and alignment to HealthTrust roster

+ Coordinates with analysts to ensure accuracy and prioritization levels

+ Supports timely execution of onboarding membership from enrollment to GPO ID through internal and communication

+ Update and maintain membership changes within the membership system.

+ Accurately reflect member groups, to include all bill-to and ship-to locations. Corroborates through multiple sources.

+ Knowledgeable of rules, protocols, processes surrounding member alignment.

+ Maximizes full member value during onboarding with portfolio knowledge based on COT, specialty, and distributor along with priority level of risk or opportunity.

+ Support maintenance of membership roster and internal systems by executing based upon the results of the auditing process

+ Ensures individual membership accuracy and match between HealthTrust HOME and AdvantageTrust CRM through change process management.

+ Assist in member support ticket triage to ensure efficient response to all stakeholder inquiries.

+ Open communication within and across department/s to recognize risk in relationships, partnerships, and the business.

+ Performs other duties as assigned.

What qualifications you will need:

+ High School Graduate/Equivalent - Required

+ Bachelor's degree – Preferred

+ 5+ years of experience in member support analyst role or equivalent experience - Required

+ 3+ years of experience in data comparison, gap resolution – Preferred

+ Excellent communication (verbal and written) required

+ Must be highly proficient in Microsoft Office with advanced skills in Microsoft Excel

+ Efficient project management skills to meet stringent deadlines

+ Excellent interpersonal skills to manage and communicate with staff at various levels across the organization

+ Strong analytical and problem-solving skills required

In today's challenging business environment of cost pressures, supply disruptions, and workforce shortages, it is crucial for providers to efficiently manage expenses and enhance performance. HealthTrust, in collaboration with 1,800 hospitals and health systems, offers a specialized group purchasing organization (GPO) membership model designed to deliver immediate and sustainable cost savings. Their team of experts provides tailored value acceleration engagements to address specific needs, delivering unparalleled benefits. With nationwide purchasing power and a focus on overall spending management, HealthTrust offers unmatched pricing advantages on supplies, along with industry-leading benchmarks and best practices. The dedicated team is committed to guiding and implementing performance enhancements in cost, quality, and outcomes.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years. HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Manager Member Services opening. Qualified candidates will be contacted for interviews. **Submit your resume today to join our community of caring!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.