"Alerted.org

Description

This position is incentive eligible.

You Can Change the Life of One to Care for the Lives of Many!

At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we’ve dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare.

That same passion for excellence in the classroom extends to our offices. At Galen, you’ll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career.

If you’re looking for a career where you can make a difference, grow professionally, and be part of a caring team, we’d love for you to apply for the _Director of Online Operations_ position today!

Click here to learn more about Galen! (https://galencollege.edu/about)

Position Overview:

As a _Director of Online Campus Operations_ at Galen College of Nursing, you will will ensure policies and procedures and College brand standards are followed to enhance the student experience. You will provide the highest level of quality customer service and ensure student and stakeholder needs are met. Departments and functions you will manage include recruitment, admissions, bursar, and financial aid. As the Director you will maintain a positive, team-oriented approach that ensures all operations departments are working proactively toward achieving enrollment and program goals.

Key Responsibilities:

+ Supports cohesive teams and understand Galen processes to provide an excellent student experience.

+ Maintains familiarity with internal policies and procedures and abide by established regulatory guidelines.

+ Successfully achieves key performance indicators, including: enrollment, efficiency, student satisfaction, fiscal responsibility, service, and accreditation. Regularly monitor and report progress on these key areas.

+ Maintains and supports open communication with campus and College leadership in order to enhance productivity, customer service, and maintain a positive working environment

+ Recruits, hires, and trains online operations staff including Admissions, Financial Aid, Bursar, and Business Development.

+ Provides goal setting, coaching, and performance evaluation for operational support staff

+ Handles operational and service-related complaints, escalating issues as appropriate.

+ Develops and leads regular training for the online campus operations departments to include procedures in support of recruitment, enrollment, and process-improvement.

+ Assists with the development and operation of administrative and student-related functions within the expanding portfolio of online degree programs offered by Galen College of Nursing.

+ Develops and leads a plan to increase partnership within key accounts and Galen College as well as a growth strategy to expand the online market reach within approved states.

+ Attends applicable training and recruitment related seminars, as appropriate.

+ Performs other duties as needed to support the administrative services of the campus.

+ Travel is required.

Position Requirements:

+ Education: Bachelor’s degree or an equivalent of 3+ years of operational management experience, preferably in higher education. Equivalent experience in lieu of a degree may be considered.

+ Experience: Demonstrated prior experience in enrollment of students in a college or academic setting preferred.

+ Special Qualifications:

+ Proven leadership ability in effectively building consensus among and prioritizing needs of constituent groups.

+ Independent judgment, strong analytical ability, with the ability to implement and manage processes and procedures.

+ Excellent interpersonal, written, oral communication skills

+ Ability to manage and develop employees, and communicate effectively in matrix management structure

+ Strong phone presence and high-level customer service skills required

+ Highly organized and possess ability to frequently multi-task between departments and projects with a high attention to detail

+ Physical/Mental Demands & Work Environment:

+ Position requires mental activity, reading, planning, preparing, evaluating, and decision-making Physical demands in classroom and office are minimal and considered

+ Sedentary work with occasional lifting and/or carrying such articles as records, files, and books (10 pounds maximum)

+ Operation of standard office equipment such as phone, computer, and printer/scanner, occurs on a frequent basis

+ Degree of Supervision: Minimal

Benefits

At Galen College of Nursing, we want to ensure your needs are met. We offer a comprehensive package of medical, dental, and vision plans, tuition discounts, along with unique benefits, including:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.

+ Free counseling services and resources for emotional, physical, and financial well-being

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for children, elders, and pet care, home and auto repair, event planning, and more.

+ Consumer discounts through Abenity.

+ Retirement readiness, rollover assistance services, and preferred banking partnerships.

+ Education assistance (tuition, student loan, certification support, dependent scholarships).

+ Colleague recognition program.

+ Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits. (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

Galen College of Nursing is recognized as a 2023 National League of Nursing (NLN) Center of Excellence (COE). (https://galencollege.edu/news/galen-awarded-prestigious-nln-center-of-excellence-in-nursing-education-designation)

Galen’s Compassionate Care Model Values

+ Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.

+ Character: I act with integrity and compassion in all I do.

+ Accountability: I own my role and accept responsibility for my actions.

+ Respect: I value every person as an individual with unique contributions worthy of consideration.

+ Excellence: I commit myself to the highest level of quality in everything I do.

Learn more about our vision and mission (https://galencollege.edu/about/vision-mission/) .

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. _Submit your application for the opportunity below:_

Director of Online Operations

Work from Home