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Senior Network Services Engineer (IT Infrastructure Engineer 3) - Provisional

GENERAL DUTIES

This position encompasses professional and responsible highly technical consultative and/or administrative work unique to the design and engineering of complex datacenters, networks and cloud deployments. Under administrative direction of a university IT manager, with broad latitude for independent action or decision, is responsible for the development of comprehensive infrastructure solutions. Engineer and operate mission critical infrastructure and be responsible for the access and protection of sensitive data, systems, and networks. May lead a team or participate in a team in planning, designing, implementing, and maintaining datacenter and cloud operations that includes the management of IT facilities, network, security, telecommunications, servers, storage, and virtualization components.

There are three Levels of this title. Assignment Levels 2 and 3 may oversee multiple projects and supervise employees. This specification describes typical assignments for this title; related duties may be assigned as needed.

To view the complete job description, go tohttp://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/and view the Job Description for **IT Infrastructure Engineer.**

CONTRACT TITLE

IT Infrastructure Engineer

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

The Office of Computing and Information Services (CIS) at the City University of New York (CUNY) supports the IT and telecommunications needs of CUNY's 26 colleges. CIS supports enterprise IT and applications, develops new technologies that advance the University's core mission, builds, upgrades and maintains the University's network, operates the University's Data Center and Service Desk, and manages the processes that safeguard the University’s IT assets and operates the SOC. Additionally, CIS develops disaster recovery plans for business continuity, maintains the security of the University’s IT assets, and maintains the CUNYfirst Enterprise Resource Planning (ERP) solution that integrates student administration, financial management, and human resources operations across CUNY’s 26 colleges. Lastly, CIS provides strategic and operational IT leadership with respect to the maintenance, enhancement, and expansion of the CUNY network spanning across all CUNY campuses.

CUNY seeks an experienced Senior Network Services Engineer to join its Network Services team, contributing to the success of CUNY’s shared services IT initiative. Reporting to the Director of Network Services, the incumbent will provide the design, engineering, implementation, and operations of enterprise-scale network infrastructure across CUNY’s sites and will serve as the lead technical networking resource for all CUNY campuses. They will provide leadership across core routing and switching, optical transport, datacenter fabrics, cloud connectivity, security, and automation. This opportunity provides a chance to influence the future of CUNY's IT capabilities, with responsibilities that include overseeing 3,000+ devices, 300,000+ computers, and 30,000+ mobile devices. The incumbent will be responsible for the development of comprehensive infrastructure solutions and high-impact projects, such as Network Automation and Centralized Management, CUNY Private Cloud (Server Workload Consolidation), and Telephony

Key responsibilities include, but are not limited to the following:

+ Design, build, and operate the enterprise core network and metropolitan optical backbone, including DWDM/optical platforms and dark-fiber interconnects.

+ Engineer, deploy, and support datacenter network fabrics (spine/leaf, VXLAN/EVPN) and application delivery services (e.g., F5/Netscaler); manage IP addressing and DNS/DHCP via IPAM (Infoblox).

+ Architect secure, segmented multi-tenant topologies (e.g., VRFs) and integrate hybrid/public cloud networking (e.g., Azure/AWS) consistent with zero-trust principles.

+ Drive network automation and standardization (configuration templates, network-as-code, centralized management) to improve reliability and speed of delivery.

+ Provide technical leadership for service consolidation initiatives (e.g., CUNY Private Cloud, centralized management, and telephony services) in coordination with campus IT teams.

+ Serve as senior escalation point for complex enterprise networking issues; mentor and guide junior engineers.

+ Translate business/technical requirements into architecture and implementation plans; produce HLD/LLD and operational runbooks.

+ Implement and operate core services across routing/switching, wireless LAN, WAN/MAN, firewalls, load balancers, IPAM, and optical systems.

+ Establish and maintain configuration standards and reusable templates; enforce change management and peer review.

+ Monitor and optimize availability, utilization, and latency; lead deep-dive troubleshooting using platforms such as SolarWinds, Catalyst Center and Nexus Dashboard

+ Provide packet capture support and analysis of traffic flows

+ Lead infrastructure crisis management and major incident response; coordinate rapid service restoration and post-incident problem management.

+ Own disaster recovery design and configurations for network services; plan and execute periodic DR tests and maintain DR documentation.

+ Develop and review technical specifications/SOWs for procurements; participate in evaluations of vendor proposals and solutions.

+ Collaborate with Security, Systems, and Applications teams to ensure resilient, secure designs and effective change management.

+ Create and maintain comprehensive technical documentation, diagrams, inventories, and knowledge articles.

+ Prioritize project and operational work; coordinate resources and schedules to meet deadlines and service levels.

NOTES:

1. Until further notice, this position is eligible for a hybrid work schedule.

2. **An appointment to this Competitive title/position in the Classified Civil Service Title Series will be made with a Provisional status. Employees in provisional status must pass a competitive civil service examination and be appointed from a civil service list to remain in the title/position.**

MINIMUM QUALIFICATIONS

1.** A baccalaureate degree in computer science, engineering or a related field from an accredited college or university **and** five (5) years of satisfactory full-time experience in thedesign and engineering of complex datacenters, networks and/or cloud deployments; **or

2.** A baccalaureate degree from an accredited college or university **and** six (6) years of satisfactory full-time experience as described in “1” above; **or

3.** A high school diploma or its educational equivalent **and** ten (10) years of satisfactory full-time experience as described in “1” above; **or

**4.** Education and/or experience which is equivalent to "1," "2" or "3" above. The following may substitute for some of the required experience required in "1," "2" or "3" above, as follows:

College education (undergraduate credits) may substitute for up to four (4) years of the required experience in "3" above on the following basis:

**D.** 120 or more semester credits substitute for 4 years of experience.

Graduate credits in information technology, computer science or a related field may substitute for up to two (2) years of experience in "1" or "2" above on the following basis:

**B.** 30 or more graduate credits substitute for 2 years of required experience.

Each of the following validcurrent certification(s) may substitute for one (1) year of the required experience in "1," "2" or "3" above:

**Q.** VMware Certified Professional (VCP) issued by VMware.

However, all** **candidates must have a high school diploma or its educational equivalent and at least three (3) years of experience as described in “1” above.

Assignment Level II or III

**Level II:** After meeting the Qualification Requirements above, an additional two (2) years of satisfactory full-time experience in thedesign and engineering of complex datacenters, networks and/or cloud deployments is required for Level II.

**Level III:** After meeting the Qualification Requirements aboveandthe Level II requirements, an additional two (2) years of satisfactory full-time experience in thedesign and engineering of complex datacenters, networks and/or cloud deployments is required for Level III (for a total of 4 years of experience above the Qualification Requirements).

**English Language Proficiency** **:** Demonstrated English language proficiency, including ability to speak, read, write, and understand English well enough to meet minimally acceptable performance standards set for job duties.

**Motor Vehicle Driver License** **:** A Motor Vehicle Driver license, valid in New York State, may be required for some, but not all positions.

**Note:** CUNY considers full-time work to be at least 35 hours per week. Part-time experience of at least 20 hours per week may be prorated by half and credited instead of,but not in addition to, full-time experience during the same period (e.g., two months of related work experience at 20-34 hours per week equates to one month of full-time related work experience.) Part-time experience of fewer than 20 hours per week **cannot** be credited at all.

OTHER QUALIFICATIONS

Preferred:

+ Extensive experience deploying and supporting large, complex, multi-tenant networks using Cisco switching, routing, wireless, and firewall technologies.

+ Expert knowledge of routing and switching protocols: EIGRP, OSPF, iBGP/eBGP; experience with Metro Ethernet.

+ Hands-on expertise with Palo Alto firewalls, packet capture and analysis, and application performance troubleshooting.

+ Experience with:

+ spine/leaf and VXLAN/EVPN datacenter networks; integration with VMware NSX and/or cloud networking.

+ optical networking (e.g., Cisco ONS/DWDM) and dark fiber.

+ network management and monitoring platforms (e.g., SolarWinds; Cisco ACS or modern equivalents).

+ Demonstrated ability to lead projects, develop presentations and network diagrams (Visio), and mentor junior engineers.

+ CCIE (or equivalent knowledge) strongly preferred.

COMPENSATION

Level 1: **$105,827**

Level 2: **$115,190**

Level 3: **$126,287 - $155,000**

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is:

https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=31285&PostingSeq=1

Current CUNY employees must apply through CUNYfirst Employee Self Service using their login credentials. After you login, click the Careers tile on the Employee Self Service Menu page to view job openings

CLOSING DATE

Open until filled.

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

31285

Location

Central Office