"Alerted.org

Employment Type:

Full time

Shift:

Day Shift

Description:

Purpose Obtains accurate and complete demographic and financial information from patients, physician offices and other insurance and electronic contacts. Obtain authorization for services from physician offices and payors before patient services are provided. Identify self-pay patients and those in need of financial assistance to refer patients in need to the financial advisor(s) in a timely manner. Follow up to ensure clarity and accuracy of information as it relates to complete billing information; consistent with Trinity Health’s values and mission

This is a fully remote position, must be within driving distance of West Michigan.

**Schedule:** Full time, 40 hours per week, 9a to 5:30p. First two weeks of EPIC training are M-F, 8a-430pm.

What you will do:

+ Obtain and verify patient demographic and financial information.

+ Verify eligibility of insurance information and insurance benefits.

+ Demonstrate proficiency in utilizing payor websites to verify authorization for patient procedures and services.

+ Interact with physician offices, payors, patients to obtain authorizations and necessary information before services are provided.

+ Demonstrate excellence in phone etiquette with internal and external customers exhibiting courteous, active listening skills; use appropriate grammar and respond to requests/needs in a timely manner.

What you will need:

+ High School Diploma or equivalent.

+ Knowledge of medical terminology.

+ National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire. Well-developed communication skills, both written and oral. Able to communicate effectively with individuals and groups representing diverse perspectives.

+ Prior employment in a health care environment preferred.

Why You’ll Love Trinity Health:

+ Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country.

+ Comprehensive benefits package effective day 1

+ Competitive pay

+ Colleague Referral Program

+ Great culture that upholds our Mission

About Us:

**Trinity Health** is one of the nation’s largest Catholic healthcare systems. We’re committed to excellence, compassion, and service—delivering care that’s not only clinically exceptional but also deeply human.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran