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Why Work for Person Centered Services?

When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals.

Benefits for full-time positions include:

+ 20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your second year!

+ 13 Paid Holidays

+ Comprehensive health insurance plans for you to choose what best fits your needs (Medical, Dental & Vision)

+ 401(k) - the Company matches 50% of the first 6% up to a maximum of 3%

+ Company paid benefits: basic life insurance, long-term disability, and a Lifestyle Spending Account with a benefit of up to $500 set aside for employees to spend on wellness eligible expenses!

+ Employee Discount and Wellness Programs - Currently providing 3 paid hours per week for exercise, volunteering or personal wellness!

+ Professional development opportunities including mentorship program options and ongoing coaching

JOB SUMMARY

The Learning and Development Training Specialist plays an active role in achieving excellence in Person Centered Services’ organizational performance and effectiveness throughout eighteen (18) counties of Western New York. The role proactively fosters a culture of continuous learning and professional development for all Care Coordination team members, resulting in connecting people to the care, support and opportunities that maximize their quality of life.

ESSENTIAL FUNCTIONS

+ Commits to a respectful, just, and supportive environment for all individuals and teammates aligning with the company’s com mitment to Inclusion and Belonging .

+ Identifies, develops and delivers innovative, best-practice learning methodologies and curricula that effectively promote leadership, knowledge, skill development and constant quality improvement.

+ Collaborates across the organization to identify learning needs, acting as a point of contact for learning and development needs.

+ Deliver training and facilitate training conversations in a variety of formats and modalities (in person, web based, etc.) and develop supporting training resources including but not limited to training materials, educational resources, webinars, e-Learning courses and skills clinics.

+ Supports in the development and delivery of new employee orientation (NEO) program.

+ Supports in the facilitation and coordination of elective courses including but not limited to: Mental Health First Aid (MHFA); mentorship program; team members development program.

+ Work to advance the mission of the Inclusion and Belonging program and embed the philosophies into all learning and development sessions.

+ Serve as a point of contact for learning and development team as designated at trainings and related events.

+ Update and manage the Learning & Development intranet pages, ensuing resources and information are available and appropriate.

+ Manages daily operations of the Learning Management System (LMS) including but not limited to: updating curricula, troubleshooting end-user concerns around issues; running reports.

+ Work with the Marketing and Communications team to help plan, edit, and write content for a variety of internal communications mediums, such as the intranet, newsletter, and internal emails.

+ Supports the organization’s continuous quality improvement methodology of assess and plan, implement and deliver and reassess and adjust.

+ Uses evaluation tools (surveys) to assess the success of the training offerings.

+ Summarizes feedback on training programs and uses information to continuously improve.

+ Manages training administration details including but not limited to setting up meetings, scheduling learning events, sending out invitations and confirmations, materials duplication and ordering training supplies.

OTHER DUTIES

+ Commits to a respectful, just, and supportive environment for individuals and team members aligning with the company’s commitment to inclusion and belonging.

+ Other duties as necessary or assigned.

KNOWLEDGE, SKILLS & ABILITIES

+ Must be a collaborative team member.

+ Expertise in effective facilitation, teaching, coaching and mentoring.

+ Ability to use adult learning theory to develop innovative learning and development solutions.

+ Demonstrates strong ability to use critical thinking and make decisions with a person-centered and trauma-informed care mindset; believes in the potential of all people.

+ Ability to build positive working relationships with people of varying backgrounds and organizational levels.

+ Possesses effective written and verbal communication; active listener who promotes positive communication and demonstrates emotional intelligence.

+ Maintains a solution-focused perspective with excellent problem solving and analytical skills.

+ Exhibits strong self-management and time management skills.

+ Demonstrates professionalism including setting and respecting professional boundaries.

+ Experienced with Learning Management Systems and E-Learning software.

+ Experienced with Microsoft Office including but not limited to Excel, PowerPoint, and Teams

+ Ability to use presentation software including but not limited to Mentimeter

+ Values learning, continuous growth and excellence.

EDUCATION & EXPERIENCE

+ ­­­Bachelor’s degree preferred.

+ At least 1 year of experience in workforce training, required.

+ Inclusion & belonging knowledge preferred.

+ Experience in Care Coordination (formerly Medicaid Service Coordination) preferred.

+ Strong knowledge of OPWDD funded services and supports preferred.

+ Knowledge in areas of intellectual and developmental disabilities, preventive health, mental health, chronic disease, behavioral health and substance abuse, Social Determinants of Health and of OPWDD and DOH services and regulations for Health Home Care Coordination and Basic, preferred.

+ Experience in human services provider agency or health care setting preferred.

Click Here for Full Job Description (https://personcenteredservices.com/wp-content/uploads/2025/10/Learning-and-Development-Training-Specialist-FinalApproved-October2025.pdf)

Person Centered Services has a commitment to equal employment opportunity for all staff and applicants for employment. Employment decisions including, but not limited to, those such as staff selection, performance evaluation, administration of benefits, working conditions, staff programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical hereditary cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Job Details

Pay Type Hourly

Hiring Min Rate 28 USD

Hiring Max Rate 30 USD