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Workforce Classification:

Telecommuter

Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we are fostering a culture that emphasizes employee growth, collaborative innovation, and inspired leadership. We are dedicated to creating an environment where employees can excel and where top talent is attracted, retained, and thrives. As a testament to these efforts, Premera has been recognized on the 2025 America's Dream Employers (https://www.forbes.com/lists/americas-dream-employers/) list. Newsweek honored Premera as one of America's Greatest Workplaces (https://www.newsweek.com/rankings/americas-greatest-workplaces-2024) , America's Greatest Workplaces for Inclusion (https://rankings.newsweek.com/americas-greatest-workplaces-diversity-2025) , and America's Greatest Workplaces For Mental Well-Being (https://rankings.newsweek.com/americas-greatest-workplaces-for-mental-well-being-2025) , Forbes ranked Premera among America’s Best Midsize Employers (https://www.forbes.com/lists/best-midsize-employers/?sh=58210f5e210f) for the fourth time.

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/ .

Are you ready to make a measurable impact at the heart of our organization’s success? As a **Forecast Analyst** , you’ll be the driving force behind our claims center’s strategic planning and operational excellence. Your expertise will empower leadership to make data-driven decisions, optimize staffing, and ensure we are always ready to meet customer needs. By developing innovative analytical tools and collaborating with senior management, you will directly influence our company’s growth, efficiency, and ability to adapt in a fast-paced environment. If you thrive on solving complex challenges and want your work to shape the future of our business, this is the opportunity for you!

The Forecast Analyst position is responsible for facilitating the development of forecasts, budget, and analyses. The position is also responsible for establishing and maintaining the department's capacity planning staffing models which drive the hiring and training needs. These accountabilities require strong analytical capabilities to solve complex problems and advanced technology skills to continuously improve accuracy and process efficiency.

What you will do:

+ Collaborate with company management to identify key business issues, outline strategic alternatives and recommend action plans to senior management.

+ Develop analytical tools and models to support strategic business planning.

+ Consult with customers on complex projects and identify financial impacts.

+ Participate in strategic business planning and provide forecasting and analysis expertise.

+ Measure and report on accuracy rates by month.

+ Estimate the impact of future activity (system changes, process changes, training classes, communications, etc.) on contact handle time and volume projections.

+ Examine historical data to recommend skill and staffing patterns based on daily statistics for hiring and training class assignments.

+ Research, compile and maintain historical data required for management records and extensive analysis.

+ Generate ad hoc reports to include trend analysis as requested by operations management.

+ Provide budgeting figures to project skill and staffing needs in monthly and annual timeframes.

+ Load and maintain corporate budget tool.

+ Other duties as assigned.

What you will bring:

+ An Associates degree or relevant technical certification or two years of work experience (Required).

+ Five (5) years of relevant experience (Required).

+ Five (5) years of workforce management experience in a contact center environment.

+ Experience in the healthcare field.

What you will gain:

Advanced Data Analysis & Modeling

+ You’ll strengthen your ability to analyze complex datasets, build forecasting models, and interpret historical trends to inform business decisions.

Strategic Business Planning

+ By collaborating with management and participating in strategic planning, you’ll refine your skills in outlining business issues, evaluating alternatives, and recommending actionable plans.

Workforce Management & Capacity Planning

+ You’ll gain expertise in developing and maintaining staffing models, projecting hiring and training needs, and optimizing workforce allocation for operational efficiency.

Financial Impact Assessment

+ Consulting on complex projects and estimating the financial impact of changes will enhance your ability to assess and communicate the economic implications of business activities.

Technology & Process Improvement

+ You’ll continuously improve accuracy and efficiency by leveraging advanced technology skills and developing analytical tools to support business processes.

**Physical** **Requirements** :

The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:

This is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. This role requires the ability to keyboard and to communicate clearly and understandably in person, and over the telephone.

Premera total rewards

Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:

+ Medical, vision, and dental coverage with low employee premiums.

+ Voluntary benefit offerings, including pet insurance for paw parents.

+ Life and disability insurance.

+ Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.

+ Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.

+ Generous paid time off to reenergize.

+ Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.

+ Employee recognition program to celebrate anniversaries, team accomplishments, and more.

For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.

+ Commuter perks make your trip to work less impactful on the environment and your wallet.

+ Free convenient on-site parking.

+ Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.

+ Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.

+ Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.

+ Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.

Equal employment** **opportunity/affirmative** **action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at [email protected] or via phone at 425-918-4785.

**Premera is hiring in the following states, with some limitations based on role or city:** Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin _._

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

The salary range for this role is posted below; we generally target up to and around the midpoint of the range.

National Salary Range:

$78,000.00 - $111,200.00

National Plus Salary Range:

$78,000.00 - $126,800.00

_*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska_ _._

We’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We’re committed to creating an environment where all employees are celebrated for their unique skills and contributions.

At Premera, we make healthcare work better. By focusing on improving our customers’ experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives.

As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services.

Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.