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Position Profile

The **Order Administrator** supports the Sales organization by managing the end-to-end order process for equipment, service, and delivery. This role acts as a central liaison between Sales, Billing, Supply Chain, Planning, Enterprise Services, RFS, and Third-Party Lease vendors. The Administrator ensures accurate order entry, timely delivery, correct invoicing, and effective funding, while providing exceptional customer service and technical assistance.

Key Responsibilities

+ Receive and process sales orders from Sales Representatives.

+ Evaluate revenue and cost factors including pricing, lease rates, vendor credits, promotions, and compensation.

+ Verify product information and pricing against contracts and published structures.

+ Ensure all supporting documentation is complete and accurate.

+ Maximize order processing efficiency to meet delivery and invoicing timelines.

+ Review leasing program results and document accuracy.

+ Provide order status updates and reconcile Order Management reports.

+ Resolve post-submission order issues and coordinate paperwork flow.

+ Monitor Oracle bookings through delivery, invoicing, and funding.

+ Prevent month-to-month order roll delays.

+ Communicate with Sales, Supply Chain, Service Ops, and Finance on order status.

+ Handle complex customer and lease invoicing disputes.

+ Initiate and process lease funding; liaise with third-party leasing companies.

+ Train new employees and assist with complex orders.

Qualifications

+ Associate degree or equivalent business experience required.

+ Bachelor’s degree preferred.

+ 3–5 years of experience in sales, customer service, operations, or finance.

+ Experience supporting sales/service organizations and managing multiple priorities.

Skills & Abilities

+ Proficiency in Microsoft Office (Excel, PowerPoint, Word).

+ Strong data entry and typing accuracy.

+ Excellent communication and presentation skills.

+ Strong organizational and analytical skills.

+ Ability to multitask and collaborate with sales personnel.

+ Oracle experience preferred.

+ Capable of training new team members.

Working Conditions & Physical Demands

+ Office environment with standard lighting, ventilation, and noise levels.

+ Frequent interaction with Sales, Operations, and Customer Care teams.

+ Occasional overtime required to meet deadlines.

+ Moderate stress due to monthly cutoffs and response time expectations.

+ Sedentary work with occasional walking, standing, and light lifting (<10 lbs).

+ Moderate dexterity required for keyboard and calculator use.

Disclaimer

The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, or working conditions associated with the role.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.