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Description

We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Woodbury, Minnesota. This role will focus on delivering exceptional service while managing payroll-related tasks and providing timely communication to employees. The ideal candidate will excel in administrative duties and customer support, ensuring accuracy and professionalism in all interactions.

Responsibilities:

+ Assist Trade Manager, Project Managers and Special Project Managers in reviewing employee timecards for accuracy, completeness, and compliance with labor and hour policies and applicable union agreements.

+ Verify that the information of the employees home local union is accurate in the HRIS system and properly classified.

+ Assist with the onboarding process in the HRIS system, including data entry and system set up for new employees.

+ Create and maintain a weekly issues log coordinating with the branch and corporate payroll.

+ Update HRIS system with accurate and confidential payroll records in compliance with company policies and applicable laws.

+ Provide general administrative support to the Trade Manager.

Requirements • Proven experience in call center or customer service roles.

• Strong skills in order entry and managing inbound and outbound calls.

• Proficiency in email correspondence and effective written communication.

• Familiarity with payroll processes and administrative tasks.

• Ability to handle sensitive situations with empathy and professionalism.

• Organized and detail-oriented with excellent time management skills.

• Comfortable working with Google Drive and similar tools.

• Strong interpersonal skills with a focus on customer satisfaction. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .