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Description We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.

Responsibilities:

• Deliver exceptional customer service and technical support for medical device products and services.

• Collaborate with team members to investigate and resolve customer issues in line with established policies.

• Maintain detailed and accurate records of customer interactions and resolutions.

• Educate customers about product features and benefits to ensure proper usage.

• Foster customer retention by providing superior support and addressing concerns promptly.

• Communicate unresolved issues to the Customer Service Manager for further action.

• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.

• Work independently while contributing to team goals in a fast-paced environment.

• Adapt to new challenges and learn quickly to address diverse customer needs.

• Offer clear explanations of technical issues to non-technical customers. Requirements • Minimum of two years of experience in customer service or technical support roles.

• Familiarity with remote work setups and effective use of an at-home workstation.

• Proficiency in Microsoft Office, remote support tools, and Windows operating systems.

• Strong verbal and written communication skills to interact effectively with customers.

• Highly organized with exceptional attention to detail and the ability to multitask.

• Prior experience with Salesforce or similar CRM platforms.

• Ability to work independently while thriving in a collaborative team environment.

• Technical education, a college degree, or equivalent job experience. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .