• Quality Assurance Administrator

    Robert Half Office Team (Allentown, PA)


    Description

    Robert Half is seeking a detail-oriented and motivated Quality Assurance (QA) Administrator to join a local and dynamic team. In this role, you will play a vital role in maintaining the quality and integrity of our operations by supporting quality assurance initiatives, analyzing customer feedback, and facilitating follow-ups to enhance our service standards. If you're passionate about ensuring premium quality standards and thrive in a collaborative environment, we’d love to hear from you.

    Key Responsibilities:

    + Collaborate with both Operational Support and Information Technology teams to ensure compliance with quality assurance standards.

    + Process, analyze, and manage customer feedback collected through the Quality Assurance System (QAS) program, calls, letters, and emails.

    + Monitor adherence to project standards across all departments, providing timely recommendations to enhance quality processes.

    + Prepare QA reports and analytics to support departmental goals and operational decisions.

    + Facilitate follow-ups on customer concerns, ensuring prompt resolutions and customer satisfaction.

    + Maintain comprehensive documentation of QA practices, procedures, and outcomes to ensure accessibility and consistency.

    + Work closely with cross-functional teams to recommend and implement initiatives aimed at improving service quality and customer retention.

    + Stay updated on best practices and trends in QA to ensure continuous process improvement.

    Requirements

    Qualifications:

    + Bachelor’s degree in Business Administration, Quality Management, or a related field (preferred).

    + Previous experience in quality assurance, administrative support, or a similar role is highly desirable.

    + Strong organizational, analytical, and problem-solving skills.

    + Excellent verbal and written communication abilities.

    + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with QA tools or systems.

    + Ability to manage multiple priorities and deadlines in a fast-paced environment.

    + Exceptional attention to detail and strong aptitude for accuracy.

     

    Apply online today!

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .