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Description We are looking for an experienced Help Desk Analyst II to join our team in Grand Rapids, Michigan. In this long-term contract position, you will play a key role in providing technical support and ensuring smooth IT operations for both hardware and software systems. The ideal candidate will have a strong background in IT service management and troubleshooting, with a focus on delivering exceptional support to end-users.

Responsibilities:

• Manage IT incidents, service requests, and change processes to ensure timely resolution and compliance.

• Maintain accurate asset management records for hardware and software across the organization.

• Provide audit support by assisting with compliance activities and gathering required data.

• Deliver specialized IT support for the executive team, particularly related to Apple products.

• Perform hardware and software installations, configurations, diagnostics, and repairs at office locations.

• Ensure adherence to security protocols and asset management standards for all IT systems.

• Utilize corporate systems and workflows to handle incidents, requests, and change management processes effectively.

• Participate in on-call rotations to provide after-hours IT support as needed.

• Collaborate on IT projects and initiatives, contributing technical expertise and assistance.

• Undertake additional tasks as assigned by the IT Service Desk Manager or Team Leader. Requirements • Proficiency in Active Directory and Microsoft Windows 10.

• Experience in basic troubleshooting for hardware and software issues.

• Familiarity with managing service desk tickets and workflows.

• Knowledge of Apple iOS and related systems.

• Certification as an Apple Certified Desktop Technician (ACDT) is preferred.

• Strong understanding of IT security protocols and compliance standards.

• Ability to work in a collaborative team environment and communicate effectively.

• Availability to participate in an on-call rotation schedule. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .