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Position Title: Program Manager

Department: Strategic Impact

Reports to: AVP, Community Engagement

Schedule: Monday – Friday, Saturdays as needed

Salary: $73,000 - $92,400

Travel: Field work required in all NYC boroughs

Effective: September 2025

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Overview:

Vibrant is seeking a Program Manager to oversee the Queens Affirming Youth and Family Alliance and Community Engagement efforts for Community Programs. This person will be a strong relationship manager with both the funder SAMHSA, community leaders, program participants, and external partners. The Program Manager will have excellent administrative skills to coordinate and lead all program activity, serve as a SME on LGBTQI+ youth and family mental health, and drive a communal support model for LGBTQI+ youth and their caregivers that reduces crises and enhances relationships.

Duties/Responsibilities:

+ Lead activities, coordination, moderation, and implementation of the Queens Affirming Youth and Family Alliance family/caregiver support groups and youth peer support groups

+ Manage program budgets, reporting, and compliance, maintaining accurate records and submitting timely documentation to funders and internal leadership.

+ Support Strategic Impact leadership in all aspects of pursuit and development of new community-based partnerships and alliances

+ Support AVP of Community Engagement in due diligence activities and engagement with potential impact partners and consumers

+ Manage Family Advocate and Youth Peer Advocate

+ Build and maintain resource database

+ Research, identify, and pursue new partnership opportunities

+ Collaborate with all Vibrant Community Program leads to drive inter-departmental referral networks

+ Oversee case management and care coordination for LGBTQI+ young people and their caregivers

+ Lead design of coordination, moderation, recruitment for the QAYFA advisory committee

+ Lead and drive participant recruitment for support groups

+ Coordinate with all Vibrant Community Programs to ensure service availability and delivery to all applicable participants

+ Conduct policy research and track national trends

+ Build strong relationships with community partners

+ Serve as SME for LGBTQI+ family and youth mental health internally and externally

+ Provide trends analysis and strategic advisory on a regular and annual basis for Programs Leadership

+ Lead and coordinate with internal staff to implement regular trainings that meet the needs of community members and participants that inform support of LGBTQI+ youth mental health and family/caregiver support

+ Collaborate with Vibrant staff and Community Engagement leadership to design and support new and ongoing partnership strategies

+ Support contract oversight and drive all administrative tracking, reimbursement, and distribution of materials, for deliverables

+ Build a strong relationship with the funding partners to ensure grant deliverables are met, communication is strong, and all administrative needs are met

+ Track and report status of partnerships within Community Engagement department

+ Represent Vibrant in external meetings

+ Other tasks as deemed appropriate for the role

Required Skills/ Abilities:

+ Excellent interpersonal and collaboration skills

+ Excellent oral and written communication skills

+ Excellent organizational, planning and prioritization skills

+ Strong negotiation skills

+ Strong analytical, risk management and creative problem-solving skills

+ Strong presentation skills

+ RFP, proposal and grant writing experience

+ Experience with budgeting processes

+ Experience supervision and leading teams

+ Familiarity with social services, behavioral health and health care landscape

+ Entrepreneur mindset

+ Personal alignment with Vibrant’s Vision, Mission, and Core Values

Required Qualifications:

+ Bachelor’s degree in behavioral health discipline, public administration, or public health

+ 5+ years of experience in community case management, public policy, public health, or social services

+ Experience working with LGBTQIA+ youth and caregivers/parents

+ Work flexible hours, as required

+ Bilingual and bi-cultural candidates are encouraged to apply

Physical and Sensory Requirements:

+ Mostly sedentary work; using standard office equipment including: a computer, keyboard, and telephone

+ Ability to work collaboratively with staff, residents, families, service providers, and others

+ Ability to remain calm and composed under stress

+ Ability to respond to telephones and other auditory stimulation

+ Ability to evaluate/interpret information and make independent judgment/decisions

Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address.