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Summary The Facility Program Manager (Informatics/EHRM Ticket Master) is responsible for the operation of the pharmacy automated data processing and management information systems across main campus and associated CBOCs. They are responsible for identifying, planning and coordinating pharmacy EHR System and Functionality concerns. Responsible for coordinating, monitoring, developing and evaluating the administrative, operational, clinical and technical needs of the Pharmacy EHR program. Responsibilities Serve as a subject matter expert on pharmacy processing applications and the ability to place and manage all work orders/tickets associated with the electronic health record. Serve as a unique subject matter expert on joint federal pharmacy systems operations at a local, VISN and national level. Facility Program Manager and must possess the knowledge, skills and abilities to perform the following functions: Automated Data Processing (ADP): Responsible for development of staff training for and implementation of all new and upgraded VISTA, CPRS, Federal EHRM and GUI applications. Provides analysis of systems data to pharmacy administrators and maintains data integrity of pharmacy systems via quality assurance analysis. Devises methodologies for converting manual data collection systems to automated systems. Maintains familiarity with all pharmacy operations impacted by applications employed and proposes operational changes to supervisory staff when automation provides the opportunity to gain efficiency. Maintains pharmacy prescription refill systems used by VA beneficiaries (e.g. Audiocare and Internet refill systems). Monitors system functionality, reports, and efficiency. Serves as network administrator for several PC-based pharmacy networks and interfaces which includes ScriptPro, Audiocare, Script Talk, Pyxis, ATP2 or similar medication packager, and other applicable work path systems. Serves as the primary Information Security Coordinator for the Pharmacy Department. Responsible for developing and implementing procedures required preserving the privacy and integrity of all computer data through menu management and access rights limitations to the following systems: VISTA, CPRS, Federal EHRM, ScriptPro, Pyxis, Netalytics, and SharePoint. Coordinates, maintains and analyzes VA pharmacy mailout operation data exchanges with the VA Consolidated Mail-Out Pharmacy to improve efficiency of local pharmacy operations. Serves as a subject matter expert and member of various hospital committees, VA Regional (VISN) committees, National VA work groups, and root cause analysis committees. Internal Controls: Installs, troubleshoots and otherwise maintains Drug Accountability software installed in the local host system. Maintains systems and data integrity via quality assurance analysis of cost reports and product movement reports. Serves as lead Pharmacy systems point of contact for beta-site testing and implementation of new Pharmacy processing system software. Education and Training: Cross-trains an alternate Pharmacy Department Information Security Coordinator to ensure that the IS functions are completed during periods of absence. Trains procurement and supervisory staff in the proper use of Drug Accountability software, automation reports and VISTA/Federal EHRM utilization reports. Trains supervisory staff in the use of VISTA/Federal EHRM/third party software reporting tools for maintaining internal control of their areas. Program Management: Coordinates, monitors, develops and evaluates the activities of the Pharmacy EHR system. Responsible for the planning and development of programs consistent with the goals of the Pharmacy Service. Responsible for ensuring ongoing compliance with medication management standards set forth by Joint Commission, FDA and OIG. Will document and monitor Serious Adverse Events (SAE), reporting through VA-ADERS and any related Patient Safety Reports through JPSR. Coordinate and facilitate completion of Pharmacy Informatics-related projects and tasks amongst applicable staff. Administrative: Assists manages, develops and maintains plans for downtime pharmacy operations for VA pharmacy systems during Federal EHRM or network system outages. Manages all tickets placed for the electronic health record and will track and trace these tickets through to completion. Develops and maintains all ADP-related contingency plans as required by the hospital. Participates in various facility, VISN, and national Continuous Quality Improvement (CQI) initiatives, including, but not limited to, medication usages and cost effective initiatives. Performs other duties as assigned. Work Schedule: Monday - Friday - 8:00am to 4:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 08067F Relocation/Recruitment Incentives: Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: You must be proficient in spoken and written English as required by 38 U.S.C. 7402(d), and 7407(d). Education: Graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited College or School of Pharmacy with a baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of Pharmacy (Pharm.D.) degree. Verification of approved degree programs may be obtained from the Accreditation Council for Pharmacy Education, 20 North Clark Street, Suite 2500, Chicago, Illinois 60602-5109; phone: (312) 664-3575, or through their Web site at: http://www.acpe-accredit.org/.(NOTE: Prior to 2005 ACPE accredited both baccalaureate and Doctor of Pharmacy terminal degree program. Today the sole degree is Doctor of Pharmacy.) OR, Graduates of foreign pharmacy degree programs meet the educational requirement if the graduate is able to provide proof of achieving the Foreign Pharmacy Graduate Examination Commission (FPGEC) Certification, which includes passing the Foreign Pharmacy Graduate Equivalency Examination(FPGEE) and the Test of English as a Foreign Language Internet-Based Test (TOEFL iBT). Licensure: Full, current and unrestricted license to practice pharmacy in a State, Territory, Commonwealth of the United States (i.e., Puerto Rico), or the District of Columbia. The pharmacist must maintain current registration if this is a requirement for maintaining full, current, and unrestricted licensure. A pharmacist who has, or has ever had, any license(s) revoked, suspended, denied, restricted, limited, or issued/placed in a probationary status may be appointed only in accordance with the provisions in VA Handbook 5005, Part II, Chapter 3, section B, paragraph 16. (LICENSE REQUIRED) GS-13 Grade Determinations: In addition to the Basic Requirements above, applicants must meet the following grade requirements. EXPERIENCE GS-13 LEVEL: You must have at least one (1) year of experience equivalent to the next lower grade level (GS-12) or equivalent, which is directly related to the Facility Program Manager position. Experience include but not limited to: Responsible for the operation of the pharmacy automated data processing and management information systems across main campus and Outpatient pharmacy at ABJ CBOC; serve as the subject matter expert on electronic health record (EHR) issues, workflows and mitigations; Responsible for identifying, planning and coordinating pharmacy EHR System and Functionality concerns; Responsible for coordinating, monitoring, developing and evaluating the administrative, operational, clinical and technical needs of the Pharmacy EHR program; Investigate and manage all areas of pharmacy in compliance with VA and FDA regulations. AND, Demonstrated Knowledge, Skills, and Abilities: In addition to the requirements above, Pharmacists assigned to this position must demonstrate the KSAs: 1. Ability to communicate orally and in writing to persuade and influence clinical and management decisions. 2. Expert understanding of regulatory and quality standards for their program area. 3. Ability to solve problems, coordinate and organize responsibilities to maximize outcomes in their program area or area of clinical expertise. 4. Expert knowledge of a specialized area of clinical pharmacy practice or specialty area of pharmacy. 5. Advanced skill in monitoring and assessing the outcome of drug therapies, including physical assessment and interpretation of laboratory and other diagnostic parameters. Assignments: Candidates at this grade level are to be in one of the assignments listed below. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Facility Program Manager: Manages all aspects of a distinct program to include policy development, quality resources and specialty functions unique to the program to optimize cost effectiveness (budget) and patient outcomes. Coordinates a single program area of a complex pharmacy operation, or multiple program areas within a facility to develop, organize, manage, and control complex pharmacy programs. Develops, organizes, coordinates and manages single or multiple program areas within the medical facility; this may include a single program area at multiple facilities. The Program Manager title is reserved for those individuals who have one or more of the following: supervisory responsibilities for various sections within Pharmacy Service; a complex program requiring coordination of multiple locations such as medical center care facilities, Community Based Outpatient Clinics (CBOCs), rural health, telemedicine, etc; specialized areas of a complex nature such as nuclear pharmacy, quality assurance, pharmacy informatics, clinical applications coordinator, Home Based Primary Care, pharmacoeconomist or liaison pharmacist duties requiring the coordination of processes with other medical facilities or VISNs. Preferred Experience: Completion of PGY1 Residency and/or 3 years of Informatics experience preferred. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-13. The actual grade at which an applicant may be selected for this vacancy is GS-13. Physical Requirements: Employees are typically expected to work forty hours per week. This may include days, evenings, swing-shift, midnights, weekends and holidays as assigned, including mandatory overtime when needed. Principle duties require repetitive use of hands and fingers (e.g., preparing IV admixtures, use of a computer keyboard, etc.). May require lifting and carrying light loads (up to 441bs.), including boxes, equipment, unit dose-cassettes, and IV solutions; stooping or kneeling (e.g., to pick up items from the floor, remove and replace items on lower shelves, and to file documents in lower file drawers, etc.); sitting, walking, or standing for long periods of time (4-8 hours). Normal ranges of hearing and vision are required to perform work and communicate effectively; must have the visual ability to distinguish between basic colors and. shades of color. An ability to perform tasks requiring rapid mental and muscular coordination functions simultaneously is necessary. Employees must be physically capable of operating various types of equipment used on the job. Employees may be required to work at various pharmacy locations as assigned. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.