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As a Senior Logistics Representative, you will lead the management of customer supply chain information and data within C.H. Robinson’s Managed Solutions. In this pivotal role, you act as the primary liaison between customers and internal teams, ensuring seamless information flow and efficient transportation arrangements. You will oversee and enhance existing processes, support junior team members as a resource, and drive continuous improvements aligned with C.H. Robinson’s project-based delivery model.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

If this sounds like you - and we have captured your attention - apply today as we would like to hear more about you and your experiences!

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

+ Ensure Transportation arrangements are made for shipments by the following:

+ Monitoring and optimizing customer load boards and information flow in the Transportation Management System

+ Overseeing the maintenance and organization of team mailboxes

+ Managing exceptions and providing knowledge-based solutions to predefined processes

+ Serve as a resource and support system for peers

+ Document, organize, and continuously improve standard operating processes

+ Identify and implement process improvements and cost-saving initiatives using CHR’s project-based delivery model

+ Develop and update comprehensive operational metrics

+ Act as the primary point of contact for assigned customers, fostering and maintaining strong relationships

+ Collaborate with internal service teams to meet team and customer goals

+ Facilitate proactive customer communications, including calls and updates, to address and anticipate customer needs

+ Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

+ High School Diploma and/or GED

+ Minimum 4 years of experience in Supply Chain, Transportation, and/or Logistics

+ Minimum 2 years of prior experience working with and troubleshooting information systems

+ Ability to work flexible schedule on occasion, including overtime hours when requested

+ Engilsh fluency

Preferred:

+ Bachelor’s degree from accredited college or university

+ Demonstrated high level of proactivity and a strong focus on excellent customer service skills

+ Proficient in Microsoft Office Suite of programs

+ Ability to present to a variety of audiences, including some leaders

+ Excellent written and verbal communication skills

+ Skill in collecting, interpreting, and responding to customer feedback

+ Ability to think critically, perform analysis, and solve problems

+ Ability to work in a team oriented and fast-paced environment

+ Proven ability to prioritize and manage multiple tasks and projects efficiently

+ Demonstrated continuous improvement mindset

+ Highly adaptable to ambiguous and changing environments

+ Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization

+ Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$20.58 - $32.02

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

+ Three medical plans which include

+ Prescription drug coverage

+ Enhanced Fertility benefits

+ Flexible Spending Accounts

+ Health Savings Account (including employer contribution)

+ Dental and Vision

+ Basic and Supplemental Life Insurance

+ Short-Term and Long-Term Disability

+ Paid observed holidays

+ 2 paid floating holidays for U.S. hourly employees

+ Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

+ Paid parental leave

+ Paid time off to volunteer in your community

+ Charitable Giving Match Program

+ 401(k) with 6% company matching

+ Employee Stock Purchase Plan

+ Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING (https://www.chrobinson.com/en-us/about-us/careers/life-at-chr/benefits-and-wellbeing/) page

Why Do You Belong at C.H. Robinson?

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .