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Merchants Bank, Winona, has an opening for Senior Human Resource Generalist.

This position will play a pivotal role in supporting the employee lifecycle and driving initiatives that enhance organizational effectiveness, serving as a positive representative of the company’s mission, brand and culture. In addition, this position provides leadership and value-added service in the implementation of initiatives in support of the strategic direction of the organization and Human Resources.

Primary duties will be to serve as the primary HR partner with the retail department in the areas of recruiting, onboarding, employee relations and engagement, and performance management. This position will also provide cross-functional support within the HR team.

Must have a passion for employee engagement and culture-building. 5+ years of experience in recruiting and employee relations required. An HR degree or relevant experience preferred. 2 years of experience in retail banking desired. SHRM or HRCI certification a plus. Must have excellent communication skills, be proficient in Microsoft Office products, and have the ability to manage multiple priorities in a fast paced environment.

Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options.

Please click on Apply Now or apply in person at Merchants Bank, Winona (102 E 3rd Street). Questions can be emailed to [email protected]. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Essential Responsibilities:

+ HR Business Partner with Retail: Serve as primary HR business partner to the Retail department. Work closely with retail business leaders to align HR strategies with business goals, develop and implement staffing and other solutions. Assist in preparing annual staffing models for the Retail team. Support organizational design optimization and succession planning efforts. Lead HR initiatives to improve efficiency and cross-functional collaboration.

+ Recruiting and Onboarding: Manage full-cycle recruitment and onboarding for all roles in retail and other departments as needed. Duties include: draft and update job descriptions, requisition management, post of positions (internal and external), source, select and screen applicants, interview, test, conduct reference and background checks, create offer letters, training agendas and following up with new hires to ensure success and happiness. Execute new hire checklist. Ensure consistent processes, best practices and legal requirements are followed.

+ Employee Relations and Engagement: Serve as key recourse to improve work relationships, build morale, increase productivity and retention. Counsel Retail leaders (and others as needed) on employee relations issues, conflict resolution and disciplinary actions. Escalate to the CHRO when appropriate. Conduct effective, thorough, and objective investigations in collaboration with the CHRO. Ensure that thorough documentation is created and maintained. Manage sensitive personnel matters with discretion.

+ Performance Management: Review and approve Retail department performance reviews. Work with Retail leaders to identify issues, patterns, and trends to proactively provide insights to continuously improve performance. Provide day-to-day performance management guidance to leaders (e.g., coaching, counseling, career development, disciplinary actions). Identify skill gaps and coordinate employee development and performance improvement initiatives. Help with identification and management of high-potential employees.

+ Retirements: Meet with retiring employee, prepare letter, communicate and coordinate with manager for final party.

+ Compliance: Ensure compliance with federal, state, and local employment laws (ADA, FMLA, FLSA, etc.) Ensure adherence to all Bank policies and procedures, and take action when violations occur. Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Provide HR policy or procedure guidance and interpretation.

+ Special projects and initiatives: Assist with HR projects and other duties as assigned. Actively cross-train to provide consistency in coverage and service, as well as coverage for HR team members during absences, vacations, and periods of peak workloads. Participate in developing and achieving departmental goals and objectives that align with the strategic plan. Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.

+ Support of Merchants’ core mission, values & stakeholder commitments: Employee will be expected to contribute to a positive working environment through words and actions. Employee will be expected to take responsibility to ensure that internal and external customers receive outstanding service. Regular and dependable attendance is an essential function of the job. Employee will be expected to complete compliance and product knowledge assignments as assigned.

Required experience:

+ 5+ years of recruiting experience

+ 5+ years of employee relations

+ Proficient Microsoft office skills

+ Excellent verbal and written communication skills, analytical and interpersonal skills, demonstrated team / collaboration skills, proven organization and time management skills.

+ Passion for employee engagement and culture-building.

+ Ability to manage multiple priorities in a fast-paced environment.

+ High emotional intelligence and discretion in handling confidential matters.

Preferred experience:

+ 2+ years of experience in retail banking

+ A two or four-year degree in Human Resources Management or relevant experience in the HR field

+ SHRM or HRCI certification is a plus

+ Exceptional flexibility, adaptability, and resilience with an ability to thrive in a dynamic environment and embrace change as an opportunity to drive continuous improvement and organizational success.

Physical Working Conditions:

Inside working environment, some noise. Primarily requires sitting at a desk. Must be willing to travel to other Merchants Bank locations as needed.

Relationship:

Will have extensive contact with internal and external customer contact and is to conduct self in a manner that will be in step with and enhance the overall values, vision and mission of the Human Resources Department and Merchants Bank.

Job Details

Job Family Human Resources

Pay Type Salary

Hiring Min Rate 70,300 USD

Hiring Max Rate 87,900 USD