"Alerted.org

**Job Family:** Brightly Software

**Req ID:** 478613

Who we are

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

About the Job

The Client Success team ensures our 12,000+ global clients are delighted with their solutions and services, realizing value, and achieving desired business outcomes. Client Success Managers (CSMs) are essential client advocates responsible for guiding clients after the deal closes and crafting outstanding experiences throughout their lifecycle. You will develop, deliver, and drive best practices for Brightly products to proactively cultivate adoption behaviors, subscription renewals and expansion opportunities. The ideal candidates will have Customer Success skills, be SaaS savvy and have the ability to thrive in a high-impact organization.

What you will do

+ Identify, document, and deliver desired client business outcomes in a Success Plan, ensuring the satisfaction and success of your client portfolio as measured via NPS and retention rates

+ Produce and deliver regular account reviews, health checks and business reviews to demonstrate ROI, achieving business outcomes and recommendations

+ Strengthen adoption of Brightly products by delivering data-driven insights, securing renewals and support expansion opportunities

+ Contribute to client collateral, including white papers, webinars, events, guides, and other materials

+ Engage portfolio through creative and impactful one to one & one to many outreaches

+ Contribute to team and corporate projects and initiatives to promote continuous improvement

+ Develop your craft by staying current with Brightly product knowledge, Customer Success standard processes, and industry and vertical trends

What you need

+ BA/BS degree OR 5+ years of Client Success experience in lieu of degree

+ 2+ years of Client Support or Success experience

+ Knowledge of SaaS operations, including subscription revenue, product development cycles and operations

+ Experience with ChurnZero, Gainsight or similar tool

+ Excellent communication and collaboration skills to maintain strong client relationships; clear and concise verbal and written communication; effective live or virtual

+ Strong organizational, time management and project management skills

+ Proven track record thriving in fast-paced professional environment and leading multiple complex assignments simultaneously.

What makes you a Standout

+ Bachelor’s degree

+ Client Success certifications

The Brightly culture

We’re guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive.

Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the every day with us.

Brightly maintains a Drug Free workplace in accordance with applicable law.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.

$60,340 $103,440 10%

**Organization:** Smart Infrastructure

**Job Type:** Full-time

**Category:** Sales