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Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

_To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position_ _at this time_ _._

This position is an onsite role based in Plano, TX

Who** **w** **e’** **re l** **o** **o** **king** **f** **o** **r

The Toyota Financial Services Technology Operations Center is looking for a passionate and highly motivated Customer Services Engineer.

Reporting to the Manager of TOC Engineering, the individual in this role will play a pivotal role in the governance, maintenance, and enhancement of support for our Customer Services. The Customer Services Engineer will work with various teams and individuals to ensure effective delivery service and support. Additionally, the engineer will collaborate closely with the Major Incident Management team to address and resolve production environmental issues

What y** **o** **u** **’** **ll be** **d** **o** **ing

+ Manage SRM solutions within Salesforce to improve supplier collaboration and visibility.

+ Maintain CEP solutions in Salesforce to elevate customer interactions and experiences.

+ Manage STRATUS for Salesforce to streamline CRM and sales processes.

+ Promptly address and resolve technical issues to maintain the smooth and efficient functioning of Salesforce applications

+ Continuously monitor and implement the latest Salesforce features and best practices to improve system performance and user activity, while identifying and resolving bottlenecks.

+ Collaborate with the Major Incident Management team to address and resolve critical issues in the production environment.

+ Participate in incident response activities, including root cause analysis and post-incident reviews.

+ Monitor the performance and health of Salesforce resources using tools such as CloudWatch and Dynatrace.

+ Maintain comprehensive documentation of support processes, incident resolutions, and cloud configurations.

+ Collaborate on designing scalable architectures, implementing CI/CD pipelines, and troubleshooting application issues

+ Monitor system health, perform regular maintenance, and respond to incidents

What y** **o** **u bring

+ Salesforce Certified Advanced Administrator.

+ Bachelor’s degree in information technology or a related field.

+ Deep understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and custom applications.

+ Ability to efficiently develop, optimize, and troubleshoot SOQL queries for accurate data retrieval and reporting.

+ Expertise in automating deployments, managing CI/CD pipelines, overseeing release management, and optimizing DevOps performance using Copado.

+ Understanding of network architecture and protocols within cloud environments.

+ Understanding of ITSM processes.

+ Excellent troubleshooting and problem-solving skills.

+ Strong communication and collaboration skills.

+ Ability to work independently and as part of a team.

Added bonus if you have

+ ITIL Foundation framework.

+ Copado Certified DevOps Professional.

+ Experience integrating Salesforce with other enterprise systems (e.g., ERP, HRIS).

+ Experience with Copado for DevOps, including deployment automation, CI/CD pipeline management, and release management.

+ Familiarity with Marketing Cloud, or other Salesforce products.

+ Strong ability to analyze business processes and recommend improvements using Salesforce solutions.

What** **we’ll** **bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

+ A work environment built on teamwork, flexibility, and respect.

+ Professional growth and development programs to help advance your career, as well as tuition reimbursement.

+ Team Member Vehicle Purchase Discount

+ Toyota Team Member Lease Vehicle Program (if applicable)

+ Comprehensive health care and wellness plans for your entire family.

+ Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.

+ Paid holidays and paid time off.

+ Referral services related to prenatal services, adoption, childcare, schools, and more.

+ Tax advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

+ Relocation assistance (if applicable).

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected] .