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+ Application Opening: Thursday, October 30, 2025

+ Application Deadline: This job will close no sooner than Friday, November 7, 2025 (11:59 PM).

+ ✅ Required Supplemental Questionnaire due at the time of application to be considered for this position:  https://forms.office.com/g/DAgkiTu3Rm

APPOINTMENT TYPE: Permanent Exempt (PEX), Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. Project-based positions cannot be ongoing or exceed 36 months.

Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees—supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more! With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:

+ IT Project Management Office

+ Enterprise Application Services

+ Cloud Center of Excellence

+ IT Operations and Support including the Service Desk and NOC

+ City Infrastructure including the Network, Telcom and Data Centers

+ Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery

+ Public Safety Systems and Municipal Broadband Fiber

+ SFGovTV Broadcasting Services

+ IT Finance and Administration Services

+ Emerging Technologies

Why Join Us?  Innovative & Impactful Work At DT, you won’t just work on IT—you’ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations.

Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

+ Competitive pay, benefits, and retirement options

+ Career growth opportunities through training, internal mobility, and subsidized education

+ Diverse work environment in a diverse city

+ We offer employees the ability to work from home one day a week while spending the other four days in our San Francisco office, promoting both collaboration and work-life balance

Join the team that’s shaping the future of technology in San Francisco. Apply today and be part of a dynamic, innovative, and mission-driven IT team!

We are committed to ensuring that the City's services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations. This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion.

We are also committed to ensuring that we have a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, training, and development, for all employees, including but not limited to Black, Indigenous, and people of color (BIPOC).

The Network Operations Center (NOC) Administrator serves as a key member of the NOC team within the Department of Technology. This senior level role is responsible for independently monitoring, analyzing and supporting enterprise infrastructure, application platforms, and wireless services utilizing enterprise-level tools to manage incidents, perform system monitoring, and making sure service level objectives are met. The position also involves collaboration with internal technical teams, external vendors, and departmental stakeholders to ensure timely communication and resolution of IT issues. The NOC Administrator will also contribute to change control processes, documentation, and performance reporting to support operational excellence in a 24x7 environment.

Essential duties include, but are not limited to, the following:

+ Perform incident management activities.

+ Set up, maintain, and respond to monitors, triggers, alerts, and notifications for all enterprise infrastructure, application platform systems, and wireless services using an enterprise level Network Performance application.

+ Develop and produce performance and SLA reports.

+ Create, track, and implement change controls.

+ Categorize, communicate and escalate issues in accordance with established procedures

+ Assist with basic troubleshooting, configuration, and recovery of NOC infrastructure and application platforms.

+ Document and update activities, incidents, scheduled change control events, calendar updates, and other pertinent information that occur during a shift.

+ Facilitate communications through email, conference calling, mobile and internet-based communications systems.

Education: Requires an associate degree in computer science or a closely related field from an accredit-ed college or university OR its equivalent in terms of total course credits/units [i.e., at least six-ty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience: Three (3) years of experience performing analysis, installation, and technical support in a network environment.

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco's 1090 IT Operations Support Training Program may substitute for the required education.

Desirable Qualifications

+ A Bachelor of Science degree from a recognized college or university in Computer Science, Information Systems or a closely related field.

+ One (1) year of experience in network and infrastructure monitoring tools.

+ One (1) year of experience in SolarWinds monitoring tool.

+ One (1) year of experience with Window Server Administration.

+ Proficient in SolarWinds and Zabbix

+ Experience working in a 24x7 Network Operation Center (NOC) environment.

+ Strong customer service focus and experience in facilitating communication between project teams and clients.

+ Working knowledge and experience with the SolarWinds Monitoring System.

+ Strong oral and written communication experience; able to connect effectively with all levels of technical and non-technical staff.

+ Knowledge of Splunk logs for searching and monitoring.

+ Working knowledge of networking essentials.

+ Working knowledge of ServiceNow incident management tool.

+ Working knowledge and experience with Microsoft O365.

+ Working knowledge and experience with Active Directory.

+ Working knowledge and experience with enterprise networks and the OSI model.

+ Possession of a Valid California Driver’s License.

Appointment Type: Permanent Exempt (PEX), Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. Project-based positions cannot be ongoing or exceed 36 months.

Work Schedule: This position may require working non-standard hours, including evenings and nights, based on operational needs. Flexibility in scheduling is essential, and shift assignments may vary accordingly.

Work Location: Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103).  However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.

Nature of Work: This is a hybrid role requiring on-site work at our San Francisco office as needed. Occasional travel within San Francisco may be required.

Compensation information: $50.85-$ 63.05 (hourly)/ $105,768.00 to 131,144.00 (annually)

How to Apply

Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before Friday, November 7, 2025.

+ + Your application MUST include a resume.  To upload, please attach using the "additional attachments" function.

+ Complete the Supplemental Questionnaire https://forms.office.com/g/DAgkiTu3Rm

+ You may contact Elbi Magana via email at [email protected]  with questions regarding this opportunity.

+ Late or incomplete submissions will not be considered. Mailed, hand-delivered or faxed documents/applications will not be accepted.

To find Departments which use this classification, please see: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf.

Additional Information Regarding Employment with the City and County of San Francisco:

+ Information About The Hiring Process (https://sfdhr.org/information-about-hiring-process)

+ Conviction History (http://sfdhr.org/conviction-history-faq)

+ Employee Benefits Overview  (https://sfdhr.org/benefits-overview)

+ Equal Employment Opportunity (https://sfdhr.org/equal-employment-opportunity)

+ Disaster Service Worker (https://sfdhr.org/disaster-service-workers)

+ ADA Accommodation (https://sfdhr.org/information-about-hiring-process#applicantswithdisabilities)

+ Veterans Preference (http://sfdhr.org/information-about-hiring-process#veteranspreference)

+ Right to Work (https://sfdhr.org/information-about-hiring-process#identification)

+ Copies of Application Documents (https://sfdhr.org/information-about-hiring-process#copies)

+ Diversity Statement (https://sfdhr.org/information-about-hiring-process#diversitystatement)

For best practices on the application process, please visit Apply for Jobs in the City and County of San Francisco Best Practices Guide. (https://sf.gov/sites/default/files/2022-04/Best%20Practices%20Guide%20-%20%20Applying%20for%20Jobs%20in%20CCSF%20-%20final.pdf) Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.